Id Check

    • karlfarkinchantler
      karlfarkinchantler
      Bronze
      Joined: 02.03.2010 Posts: 2
      Hi, I just started up and have had to go throught the ID check with the 50 starting capital. Only problem is, I have yet to receive a reply or the 50 capital and it has been four days.

      Help anyone? Is there a delay when it comes to ID checks etc or must I have done something wrong when registering. Please help, thankyou
  • 2 replies
    • TheBu11d0g
      TheBu11d0g
      Bronze
      Joined: 25.07.2008 Posts: 2,019
      Hello karlfarkinchantler,

      It can take up to 96 working hours for the ID verification to be confirmed and for your starting capital to be transferred to your required platform, although sometimes it can be sooner than this and in other times it can be slightly longer than this.

      We now have close to 3 million members so, understandably, customer support are very busy at the moment dealing with new members and answering general queries every day which may mean that sometimes it may take them a little longer than expected to get back to you so please bear with them and try to have some patience.

      Also there are a few things that you can check while you are waiting:

      -Are you sure you have entered all your details correct on your poker platform, and on your profile page? Please remember that you have to put the name of your account here: http://www.pokerstrategy.com/home/profile/
      Also make sure that you enter the PokerStrategy bonus/marketing code otherwise your account wont be linked and the money wont be transferred and then you would have to choice a different poker platform..

      -Finally please check your Tickets from support as they may have tried to contact you with a query. You can also create tickets using this feature.

      Regards,
      -Steve
    • karlfarkinchantler
      karlfarkinchantler
      Bronze
      Joined: 02.03.2010 Posts: 2
      Hi Steve, Thankyou for that, it was a great help, I double checked, I put everything in right, (I know how easy it is to just do a little typo lol), but everything is fine so I am just going to be patient and let pokerstrategy staff do their thing. Thankyou for your help,

      Kind regards,

      Karl