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help with the starting capital!

    • kaganaviv
      kaganaviv
      Basic
      Joined: 02.03.2010 Posts: 1
      i passed the quiz 4 days ago , and got the message about me getting the the 50$ bonus , 3 hours later a got a ticket that told me to update my details on full tilt poker , i did it , sent pokerstartegy a message back about me updating my detalis and from that moment on , nothing!
      no bonus , no response , nothing! :(
      please help me!
      aviv
  • 1 reply
    • TheBu11d0g
      TheBu11d0g
      Bronze
      Joined: 25.07.2008 Posts: 2,019
      Hello kaganaviv,

      It can take up to 96 working hours for the ID check and the transfer of capital to take place. As you joined us 2 days ago on Tuesday then hopefully everything will be sorted out by Tuesday morning if everything goes to plan.

      Please make sure that you:

      - Check your inbox as well as your junk mail as well. If you have then please send a copy of the requested id to security@pokerstrategy.com

      - Check your Tickets from support as they may have tried to contact you with a query. You can also create tickets using this feature.

      Regards,
      -Steve