Come on....

  • 8 replies
    • TheBu11d0g
      TheBu11d0g
      Bronze
      Joined: 25.07.2008 Posts: 2,019
      Hello Sundbo,

      Sometimes it can take one member longer to receive their starting capital compared to another due to issues such as ID checks etc.

      Also there are a few things that you can check while you are waiting:

      -Have you received an id check through the mail? Please check your inbox as well as your junk mail as well. If you have then please send a copy of the requested id to security@pokerstrategy.com

      -Are you sure you have entered all your details correct on your poker platform, and on your profile page? Please remember that you have to put the name of your account here: http://www.pokerstrategy.com/home/profile/
      Also make sure that you enter the PokerStrategy bonus/marketing code otherwise your account wont be linked and the money wont be transferred and then you would have to choice a different poker platform..

      -Finally please check your Tickets from support as they may have tried to contact you with a query. You can also create tickets using this feature.

      It can take up to 96 working hours for the ID verification to be confirmed and for your starting capital to be transferred to your required platform, although sometimes it can be sooner than this and in other times it can be slightly longer than this.

      We now have close to 3 million members so, understandably, customer support are very busy at the moment dealing with new members and answering general queries every day which may mean that sometimes it may take them a little longer than expected to get back to you so please bear with them and try to have some patience.


      Regards,
      -Steve
    • Sundbo
      Sundbo
      Bronze
      Joined: 14.03.2010 Posts: 8
      Dont got a mail so i dont need to send id
      My Poker username is correct.

      And i might think this is bull.... Maybe some of us get the money and the rest get screwd?: /
    • EagleStar88
      EagleStar88
      Bronze
      Joined: 06.10.2008 Posts: 7,359
      Hi Sundbo,

      As Steve has already said, please be patient. Our customer support team will be contacting you shortly regarding your application.

      It is possible that they will need an ID check as Steve described, if not and you've passed already then they will contact you regarding the transfer of the starting capital.

      PokerStrategy is a 100% legitimate and well respected company and greatly admired by almost 3 million members.

      Best regards,


      Bart
    • Sundbo
      Sundbo
      Bronze
      Joined: 14.03.2010 Posts: 8
      Waited 72 hours now, where is my $50 .....
    • Hadi
      Hadi
      Bronze
      Joined: 09.08.2009 Posts: 12,303
      Hi Sundbo,

      it seems that your transfer needed to be re-submitted, which is why you experienced the delay. Your account has been approved and you should receive your starting capital in the next few days.

      Hadi
    • Sundbo
      Sundbo
      Bronze
      Joined: 14.03.2010 Posts: 8
      Next few days? Are u kidding me?
      this is bullshit...
    • Hadi
      Hadi
      Bronze
      Joined: 09.08.2009 Posts: 12,303
      I can understand your frustration, however do keep in mind that our entire content is free for you and we give away $50 starting capital - so it's necessary for us to take appropriate steps in order to avoid scammers from obtaining the $50 more than once.

      Hadi
    • Sundbo
      Sundbo
      Bronze
      Joined: 14.03.2010 Posts: 8
      I know that, but my friend did it 1 day after me, and he got it for 2 days ago... : /