question

    • Nicolae
      Nicolae
      Bronze
      Joined: 03.09.2007 Posts: 11
      is there any problem if i use 2 mail ? there are not same at pokerstrategy and partypoker .

      If isn't ok please tell me how i change the mail on pokerstratey !!!
  • 22 replies
    • Puschkin81
      Puschkin81
      Bronze
      Joined: 14.04.2006 Posts: 4,786
      Hi Nicolae!

      Your PokerStrategy email address and the PartyPoker email address have to be the same. Unfortunately it is not possible to change your email address at PokerStrategy. That means you have to change your email address at PartyPoker.

      Best regards,
      Puschkin81
    • Nicolae
      Nicolae
      Bronze
      Joined: 03.09.2007 Posts: 11
      man i have a problem because somebody was stolen my mail :( :( :( , and i don't put to change the mail on Partypoker because i don't now the password .

      Please help me !!!
    • TheReplicator
      TheReplicator
      Bronze
      Joined: 19.08.2007 Posts: 1,498
      Originally posted by Nicolae
      man i have a problem because somebody was stolen my mail :( :( :( , and i don't put to change the mail on Partypoker because i don't now the password .

      Please help me !!!
      Hi Nicolae,

      please tell me your new mailing adresse so i am able to change it in your pokerstrategy profil.

      Regards,
      Tobi
    • Nicolae
      Nicolae
      Bronze
      Joined: 03.09.2007 Posts: 11
      my new mail is nicolaeflorian2007@yahoo.com
    • gggeorgio
      gggeorgio
      Bronze
      Joined: 05.09.2007 Posts: 494
      I have a similar problem as the person above,

      I signed up for pokerstrategy a couple days ago with my main e-mail, but while signing up for party poker I entered my e-mail adress and it said that someone had already used this e-mail although I have never had a partypoker acount X( X( I have a second e-mail adress, so I used that to create my party poker acount, but now I guess that means I'm screwed!!!

      is there anything I can do to fix this?
    • Puschkin81
      Puschkin81
      Bronze
      Joined: 14.04.2006 Posts: 4,786
      Hi gggeorgio!

      Please write a ticket to our support-team. You can find our ticket system under "Help".

      Best regards,
      Puschkin81
    • gggeorgio
      gggeorgio
      Bronze
      Joined: 05.09.2007 Posts: 494
      ok, ill do that
      thanks
    • Nicolae
      Nicolae
      Bronze
      Joined: 03.09.2007 Posts: 11
      i send a ticket , but i don't resive any mail from you . If i don't resive any mail ,i put to send a copy of my ID
    • rautare
      rautare
      Bronze
      Joined: 03.09.2007 Posts: 7
      I`m in the same situation nicolae ,
      i sent id-check but nothing , they say me about i dont sent , but it`s absurd to dont receive the id-check
      I`m still waiting
      And now dont responde at ticket
    • Puschkin81
      Puschkin81
      Bronze
      Joined: 14.04.2006 Posts: 4,786
      Hi guys!

      Please be patient. We are working on it. Meanwhile please read this post from a few weeks ago:

      Originally posted by Puschkin81
      Hi guys! Let me explain the following to you. That's what we hear from some people when it takes some time to transfer the money, change accounts, answer your tickets or anything else:

      Originally posted by SexTeacher
      hello again.

      you said that I get my money that very day 2 days agoo.. but stilll didn't received itt :( .. are there any problems or what??

      thanks in advancee

      glenn
      Originally posted by Stained2
      ye me neither, this is a scam
      Stained did not only registered once at PokerStrategy, but 8 times! And with every account he tried to get money from us. Because of these people we have to make ID-Checks and phone calls. That's why it sometimes takes so long until you get your money or an answer to your ticket. We would like to fasten the process, but because of cheaters like Stained, PokerStrategy needs a security system which costs a lot of time.

      Best regards,
      Puschkin81
      I hope you understand why it sometimes takes so long.

      Sorry for any inconvenience!
      Puschkin81
    • Nicolae
      Nicolae
      Bronze
      Joined: 03.09.2007 Posts: 11
      k , no problem ;) , i wait because i read more threads and i see that pokerstrategy is a good sit ;)
    • Nicolae
      Nicolae
      Bronze
      Joined: 03.09.2007 Posts: 11
      i send a ticket with my new mail , and i resive :
      Dear Nicolae,

      it is not possible to change your email on our site. Please continue using the one you registered with.

      Best regards,
      pure


      TheReplicator :

      Hi Nicolae,

      please tell me your new mailing adresse so i am able to change it in your pokerstrategy profil.

      Regards,
      Tobi



      And now , what i sould do ?
    • Puschkin81
      Puschkin81
      Bronze
      Joined: 14.04.2006 Posts: 4,786
      Hi nicolae!

      We cannot change your email address if the provider (yahoo.com) is the same in the old and the new email address.

      If you want to get your $50+$100 we need your account name from the poker platform you want to play on.

      Oh and please don't post any tickets into the forum. Thanks!

      Best regards,
      Puschkin81
    • Nicolae
      Nicolae
      Bronze
      Joined: 03.09.2007 Posts: 11
      If you want to get your $50+$100 we need your account name from the poker platform you want to play on


      and where i send this ? on ticket ?
    • Puschkin81
      Puschkin81
      Bronze
      Joined: 14.04.2006 Posts: 4,786
      Click on "Home" then on "My profile" and fill in your account name.

      Best regards,
      Puschkin81
    • Nicolae
      Nicolae
      Bronze
      Joined: 03.09.2007 Posts: 11
      i do , ty man ;) , and now when i send my ID ?
    • Puschkin81
      Puschkin81
      Bronze
      Joined: 14.04.2006 Posts: 4,786
      Hi Nicolae!

      Please check your emails on a regular basis (even your spam folder). We will let you know whether we have to make an ID check.

      Best regards,
      Puschkin81
    • TheReplicator
      TheReplicator
      Bronze
      Joined: 19.08.2007 Posts: 1,498
      Hi Nicolae,

      you should receive the money on Monday. Please be patient.

      Regards,
      Tobi
    • Nicolae
      Nicolae
      Bronze
      Joined: 03.09.2007 Posts: 11
      you should receive the money on Monday


      is monday and nothing , what i should do to resive the money ?
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