Hello, i have recently passed the quiz for the starting bonus. I have passed the ID Verification process, failed the Address verification process since i recently moved places, though i contacted the support and they told me they can change my address to the old one so i could supply bank papers for a verifying document. Then i received a phone call which was not held by me as i could not reach the phone and then i got an email saying that i failed the security check. I am really confused since i find these security checks very very very strict, atleast you could make warning that i could expect a call so i could take it. As noted in the support letter, it says that it's a final decision by the support team but i am still very eager to get the bonus and start playing poker, is it possible to get a call once again and get verified?
