What's going on?

    • huevo23
      huevo23
      Bronze
      Joined: 02.05.2008 Posts: 62
      Hey guys i did the quiz last saturday and then, i recieved the mail that asked the id proof. I send my identity card (that is used here in Argentina like an ID), but i was told that it was not enough that i need to send the anverse of my ID.
      (This mail i recieved on wenesday), some minutes later on that day i send another mail with the anverse of my ID as you had asked me.

      Now more than 48 hours had passed and i hadn't recieved another answer yet, and i really want to start playing. My question is, whether if i'd made something wrong? or if only i have to wait a bit more?.

      Thanks you in advance.
  • 2 replies
    • EagleStar88
      EagleStar88
      Bronze
      Joined: 06.10.2008 Posts: 7,359
      Hi huevo23,

      Don't worry, the support team probably will just need a little more time to review your ID documents.
      They will contact you shortly to confirm the status of your starting capital and/or to request additional ID docs.

      The ID checks are perfectly normal and you are not being singled out, so don't panic.

      Hopefully you should be up & running shortly.

      Best regards,


      Bart
    • huevo23
      huevo23
      Bronze
      Joined: 02.05.2008 Posts: 62
      Oh, thanks for the quickly answer. I will keep waiting.