capital not received

    • alberts1955
      alberts1955
      Bronze
      Joined: 13.04.2010 Posts: 251
      hey ps members!
      i know this question is anooying but i will still ask it.
      ok so i passed the quiz last tuesday, sent my id proof and did everything thats asked.
      then came friday and i asked cusstomer support if evrything is ok, and they said my id wasn't clear enough and i have to send it again.
      ok so i sent better quality of my id on last friday.
      what i want to know is, do i have any chance to get capital soon, ever?
      and ps isn't responding to email too :(
  • 6 replies
    • Hadi
      Hadi
      Bronze
      Joined: 09.08.2009 Posts: 12,303
      Hi alberts1955,

      I'm sorry to hear you've experienced delays - our security team tries to solve all ID check requests as soon as possible.

      Due to the vast number of new registrations every day, though, it can take several days for the ID check to be completed, including several steps.

      As soon as it's "your turn", our security team will be back in touch with you :)

      Hadi
    • alberts1955
      alberts1955
      Bronze
      Joined: 13.04.2010 Posts: 251
      thanks hadi :)
      i gues all i can help with, is waiting.
    • alberts1955
      alberts1955
      Bronze
      Joined: 13.04.2010 Posts: 251
      okay this is getting annoying.
      sent my id-wasn't clear. ok sent another :) that 1 was good.
      then PS ask me for more proof(bills etc.)
      ok i send my telephone bill :)
      everything seems ok :)
      but still not gettibng free 50$ :(
      so i have to w8 more?
    • Hadi
      Hadi
      Bronze
      Joined: 09.08.2009 Posts: 12,303
      I'll ask the security team what's the situation with you and get back to you this afternoon :)

      Hadi
    • alberts1955
      alberts1955
      Bronze
      Joined: 13.04.2010 Posts: 251
      thank you very much Hadi :)
      wow they actually called me :D
      was a bit shoocked, though what girls is calling me, and couldn't quite understand :( but at the end undertood everything :)
    • Hadi
      Hadi
      Bronze
      Joined: 09.08.2009 Posts: 12,303
      Great - I'm very happy to hear it worked out for you :)

      If you have any further questions, please don't hesitate to ask.