ID check failed

    • gbern25
      gbern25
      Basic
      Joined: 06.05.2010 Posts: 4
      im sorry for making new thread as there are 100s of them about ID check, but I didnt passed an ID check and i dont know why as I send my copy of passport at first and I realized that it could be all about my country as im lithuanian but i live in UK and now i sent them proof of my adress and another copy of passport, my question is Will they check my ID again or I rather give up about my free starting capital? :)

      Thank you
  • 2 replies
    • TheBu11d0g
      TheBu11d0g
      Bronze
      Joined: 25.07.2008 Posts: 2,019
      Hello gbern25,

      As my colleague, JustKyle88, has mentioned in reply to your previous post on the subject it definatey wouldn't have anything to do with your nationality.

      Did the ID you sent to us match up with the address that you registered on your your account with us?

      Are you sure you have entered all your details correct on your poker platform, and on your profile page? Please remember that you have to put the name of your account here: http://www.pokerstrategy.com/home/profile/
      Also make sure that you enter the PokerStrategy bonus/marketing code otherwise your account wont be linked and the money wont be transferred and then you would have to choice a different poker platform?

      PokerStrategy do reserve the right to refuse providing the $50 starting capital, but would only do so with good reason, e.g. if you fail the quiz, fail to pass the ID check, have applied on multiple occasions or for legal reasons (U.S. resident) etc. The vast majority of applications are successful.

      Moderators do not have access to your details for your own safety/security and so I cannot tell why exactly you were refused and the customer support team may choose to not provide a detailed reason if it meant giving away some of the security measures that it is required to undertake. I would however suggest contacting them again to explain your concerns and to see if they are happy to provide you with more details on their decision.

      I hope this reassures you a little, we really are a very friendly community here and would really welcome you with open arms if you chose to stay and are able to sort out the starting capital or deposited a little money yourself.

      Kind Regards,
      -Steve
    • gbern25
      gbern25
      Basic
      Joined: 06.05.2010 Posts: 4
      it seems i did everything right I tried to contact them i send them proof of adress and a passport copy once again but this is what i get

      Liliya,
      10.05.10 17:22:
      Dear gbern25,

      We regret to inform you that unfortunately we are not able to grant you the free $50 starting capital as your account did not pass our security check. However please know that you remain a valuable member to our community and we would like to invite you to take advantage of one of our alternative offers for the first deposit bonuses:
      http://www.pokerstrategy.com/online-poker-rooms/

      Of course we are aware that security measures can sometimes also affect genuine customers and although we are truly sorry for this inconvenience, such measures had to be introduced due to previous fraud attempts in order to protect the company and most importantly the entire community of possible ill-intentioned activities.

      Please note that this decision is in no way a reflection of our opinion about you as a respected member but has been taken based on an objective evaluation of your account as per our security criteria and unfortunately cannot be reversed. Also, in order to protect our security system we will not be able to disclose any further details regarding the decision taken.

      We hope you will understand our policy and will continue to be an active part of the PokerStrategy.com community and benefit of all the advantages it has to offer you. Start collecting StrategyPoints today in order to become a full member and gain access to our articles, videos, coaching sessions and forums: all you have to do is to use one of our first deposit bonuses and start playing! You can make a deposit and receive the bonus on the poker room where you have already created your account but you can also choose another bonus from our list of partner poker rooms:
      http://www.pokerstrategy.com/online-poker-rooms/

      Amongst other offers, we also recommend you the 200% bonus on bet365 where you will receive a bonus equal to twice the value of your deposit up to a maximum of $600:
      http://www.pokerstrategy.com/bet365

      Best regards,
      Liliya

      PS: In the meantime, you can find many interesting articles, videos and forum sections that are already accessible to you as a Basic member and we recommend you browse through them:

      Videos: http://www.pokerstrategy.com/video/
      Articles: http://www.pokerstrategy.com/strategy/
      Forum: http://www.pokerstrategy.com/forum/