Waiting for more then 48 hours.

    • Pramogauk
      Joined: 26.06.2009 Posts: 7
      Last week i'd sent my ID photos to email and uploaded them to http://www.pokerstrategy.com/idcheck/upload. On monday i received message, that you confirmed my age and asked me to confirm my adress. I made the same thing with picture of utility bill as I had made with ID photos. I sent them to email and uploaded to http://www.pokerstrategy.com/idcheck/upload. Yesterday I got a call from PokerStrategy support. The man asked some questions about my identity, date of birth, Pokerstars username and etc. He said that he'll confirm it and then PokerStrategy will deposit to my Pokerstars account. Nothing happend, so Yesterday's evening I wrote a ticket about it but I havent got any answers till now. What should I do?

      Best regards,

  • 1 reply
    • EagleStar88
      Joined: 06.10.2008 Posts: 7,359
      Hi Tomas,

      It can sometimes take up to 72 hours after passing the ID check for the starting capital transfer to actually take place and occasionally longer if technical difficulties are experienced.

      If the support team have already confirmed that you have passed the check, they will currently be processing this transfer for you and we would ask that you are patient for a little while longer.

      If however support team require anything else from you before passing you, they would contact you via support ticket or email with instructions.

      Hope this helps, good luck on PokerStars, we wish you every success and enjoyment in your poker and look forward to hearing how you get on in due course when your starting capital arrives.

      Best regards,