ID confirmation

    • Damir90
      Damir90
      Bronze
      Joined: 27.06.2010 Posts: 4
      I have been waiting for more than a couple of days the customer support team, to give me the $50 starting bonus on my full tilt account, but to then get an email saying that I have to send them ulterior ID check, with the scan of my ID...
      The funny thing is that I have actually done that as well
      and I am just very curious to see how much longer will it take...
  • 1 reply
    • EagleStar88
      EagleStar88
      Bronze
      Joined: 06.10.2008 Posts: 7,359
      Hi Damir90,

      It sounds like their email has probably crossed in the post with your email enclosing ID docs.
      It can sometimes take a few days for them to check everyones ID, as you can imagine we get a lot of new applicants here and they are picked up in order they are received.

      If support haven't got back to you in a few days, then by all means drop them a ticket, but I'm sure the docs you sent are in the process of being checked.

      Best regards,


      Bart