• 1 reply
    • TheBu11d0g
      Joined: 25.07.2008 Posts: 2,019
      Hello Ruouz and welcome to PokerStategy,

      It can take up to 96 working hours for the ID verification to be confirmed and for your starting capital to be transferred to your required platform, although sometimes it can be sooner than this and in other times it can be slightly longer than this.

      We now have close to 3 million members so, understandably, customer support are very busy at the moment dealing with new members and answering general queries every day which may mean that sometimes it may take them a little longer than expected to get back to you so please bear with them and try to have some patience.

      Also there are a few things that you can check while you are waiting:

      -Have you received an id check through the mail? Please check your inbox as well as your junk mail as well. If you have then please send a copy of the requested id to

      -Are you sure you have entered all your details correct on your poker platform, and on your profile page? Please remember that you have to put the name of your account here:
      Also make sure that you enter the PokerStrategy bonus/marketing code otherwise your account wont be linked and the money wont be transferred and then you would have to choice a different poker platform..

      -Finally please check your Tickets from support as they may have tried to contact you with a query. You can also create tickets using this feature.