The ID check was unsuccessful

    • bilinka
      bilinka
      Basic
      Joined: 03.08.2010 Posts: 2
      why? somebody from pokerstrategy.com call me and tell I receive a bonus.
      "Unfortunately, your user account did not pass the ID check. As a result, we cannot transfer the $50 starting capital to your account." I dont know what is mistake.. tell me something about that
  • 4 replies
    • pogodon
      pogodon
      Bronze
      Joined: 23.07.2010 Posts: 1,210
      maybe you failed the picture ID

      you can still get good deposit bonus's
    • HannesZ
      HannesZ
      Headadmin
      Headadmin
      Joined: 30.06.2010 Posts: 16,311
      Hello bilinka,

      You have received a ticket with the details about your ID-check. However if you failed the test we cant give you any details about the reasons why you have failed.

      As pogodon wrote you still can be a active member of your community. Just have a look to our poker room section were you find plenty of first deposit bonus.

      Best regards,
      Hannes
    • bilinka
      bilinka
      Basic
      Joined: 03.08.2010 Posts: 2
      that is worst...don´t know any reason... you call me but talking my boyfriend because i dont speak english very well..also i register from his computer so he can help me with registration, that means same IP, can be these reasons?
    • Hadi
      Hadi
      Bronze
      Joined: 09.08.2009 Posts: 12,303
      Hi bilinka,

      of course we need to talk to you, not your boyfriend in order to determine that you are who you are. But as Hannes has already pointed out, the decision made by the community team is final and cannot be reversed.

      Hadi