William Hill doesn't import HHs

    • kiromanAAKK
      kiromanAAKK
      Bronze
      Joined: 08.10.2009 Posts: 4,022
      I really hope that the new software can resolve the problem of incompatibility with HM as I am struggling to import HHs to HM as I cannot find the folder Hand History of WH. It is not present anywhere on my hard disk.
  • 7 replies
    • HannesZ
      HannesZ
      Headadmin
      Headadmin
      Joined: 30.06.2010 Posts: 16,314
      Hey,

      Usually the folder is C:\Poker\William Hill Poker\History\

      Do you have this folder?

      Best regards,
      Hannes
    • kiromanAAKK
      kiromanAAKK
      Bronze
      Joined: 08.10.2009 Posts: 4,022
      Yes, I have this folder but there is not present the Hand History folder also I have set the save hand history on the client.
      What else I can do?
      I remember that for the some problem I stopped play on Titan Poker. Are them from the some network?
      Thx :heart:
    • Khiiniau
      Khiiniau
      Bronze
      Joined: 21.08.2008 Posts: 2,720
      I have never had any problems with iPoker clients and HEM, I use Titan, Mansion and William Hill. Please check that everything is done as instructed by HEM:
      If using Vista or Windows 7, make sure UAC is disabled. UAC stands for User Account Control and can be disabled in Windows Control Panel / Accounts.
      - Disable Vista UAC Help
      - Disable Windows 7 UAC Help
      - Launch iPoker.
      - In the iPoker lobby click on Options.
      - Make sure "Store Hand History Locally" is selected.
      - Play a few Cash Game Hands
      - Navigate to your Poker Client install path C:\Poker\YourSiteNameMPP
      - Look for the Hand History Folder where Hand Histories are being saved.
      - Make note of this folder path and write it down. (We may need this later.)
    • kiromanAAKK
      kiromanAAKK
      Bronze
      Joined: 08.10.2009 Posts: 4,022
      Hi mate,
      I have Window XP for start and I have save the HH locally and played few hands and I cannot found any Folder for the HH.

      I have the identically problem with WH, Titan, Bet365 and Paddy Power Poker.
      It shame as I really like the new software of WH and plus I got money on the account that I would like enjoy play.

      The strange thing is that there is the folder and everything else but just miss the folder Hand History.

      Is it possible I cannot come at head of this problem?
      Thank you for all your attention and help
      Regards
    • HannesZ
      HannesZ
      Headadmin
      Headadmin
      Joined: 30.06.2010 Posts: 16,314
      Try to start the client in administration mode. Maybe William Hill is not allowed to create files in this folder.

      Cheers,
      Hannes
    • kiromanAAKK
      kiromanAAKK
      Bronze
      Joined: 08.10.2009 Posts: 4,022
      Originally posted by HannesZ
      Try to start the client in administration mode. Maybe William Hill is not allowed to create files in this folder.

      Cheers,
      Hannes
      Please, forgive my ignorance but how I can start in administration mode?
      Thanks :heart:
    • HannesZ
      HannesZ
      Headadmin
      Headadmin
      Joined: 30.06.2010 Posts: 16,314
      Hey,

      press and hold the SHIFT key and double right-click on the executable file.

      If this still doesn't help please contact the support of William Hill:
      support@williamhillpoker.com

      Best regards,
      Hannes