Problems watching videos?

    • CBFunk
      CBFunk
      Bronze
      Joined: 23.12.2006 Posts: 1,934
      Hey guys,

      since some of you still have problems watching the videos our IT prepared a questionnaire.

      Hopefully with your cooperation we can solve your problems with our video player.

      Please quote the questionnaire and post your answers:

      - username

      - video id /name

      - error message

      - When you open the community after a video failed to play - are you logged in?

      - Do you have a cookie called SSOID for the domain ".pokerstrategy.com"? If so - which value has the cookie?

      - Date and time - since when does the problem appear?

      - Does it appear regulary or just sometimes?

      - Does the video work on same computer but different location (if laptop)?

      - Is it a 4 min video or a full length one?

      - Do other videos on pokerstrategy work?

      - Does YouTube work?

      - Do just 4min videos work but not full length?

      - Operating system and version (Not only "Windows 7", but the exact version number)

      - Browser and flash player version

      - Cookie settings

      - Operation System 32 or 64bit

      - Videocard and driver

      - Amount RAM and used by browser (you can see this in processes in task manager)

      - CPU load (also in task manager und processes)

      - Skype contact
      - Do you have teamviewer and would allow us for remote debugging?

      Thank you for your cooperation :)

      Best regards,

      Clemens
  • 4 replies
    • Optroot
      Optroot
      Bronze
      Joined: 11.05.2008 Posts: 250
      I have 3 computers. On two videos work and on the other they don't. All software is the same, windows version is the same etc etc. The difference is:
      one is an i7-950 with HD5770 and one is AMD 9650 with HD4350 and a laptop with AMD RM77 with HD3200 (HP tx2 all stock). The problem is on the AMD machine. However on the intel machine it causes screen flickering one time before loading the movie but all movies play without errors, and the laptop works fine. I will provide specs for my AMD machine.

      username Optroot

      video id /name All videos

      error message No error messages; audio is fine; video is flickering green.

      When you open the community after a video failed to play - are you logged in? Yes

      Do you have a cookie called SSOID for the domain ".pokerstrategy.com"? If so - which value has the cookie? 4e9b35451ff032764b4ca4836c745593

      Date and time Random. but it has started a couple months ago.

      Does it appear regulary or just sometimes? Occationally

      Does the video work on same computer but different location (if laptop)? Failure only on AMD. Very occationally the other ones.

      Is it a 4 min video or a full length one? Full

      Do other videos on pokerstrategy work? Randomly

      Does YouTube work? Perfectly

      Do just 4min videos work but not full length? Sometimes it doesn't sometimes it does.

      Operating system and version Windows 7 Ultimate 6.1

      Browser and flash player version Firefox, Chrome, IE with FP 10.1

      Cookie settings have tried them all

      Operation System 32 or 64bit all systems run 64-bit

      Videocard and driver HD4350 - ATI v8.712.1.0

      Amount RAM and used by browser ~120MB

      CPU load ~10%

      for more specs reply to this post.

      I hope it helps!
    • deno0830
      deno0830
      Bronze
      Joined: 13.09.2010 Posts: 3
      can i download coaching videos,or i must watching them on the site?
    • SvenBe
      SvenBe
      Headadmin
      Headadmin
      Joined: 19.04.2006 Posts: 13,259
      Originally posted by deno0830
      can i download coaching videos,or i must watching them on the site?
      He deno0830
      -our videos are solely for use on our site - by that procedure you can always make sure that you will be able to add & read comments - both questions of users and the answers of our producers. In addition you will have access to related videos, our forum and articles/coachings at the same time.
      If you ask this question due to a slow internet connection - videos are available all time - just let them preload a bit.
    • Jafreiteris
      Jafreiteris
      Bronze
      Joined: 21.05.2008 Posts: 283
      i also have same flickering problems, but mine is pink ( :f_eek: ) , with some green on the bottom.