withdrawal

    • kasparslv
      kasparslv
      Bronze
      Joined: 06.08.2010 Posts: 7
      Hi!
      I got problem with withdrawal. I'm playing WH Poker for few months, I started with bonus (50$) and I have made a deposit (200$) Now my balance is 210$, but I can't make a withdrawal, asked for reason, they says, the bonus is not met.
      I tried to withdrawal different amount(200$, 100$), still denied for the same reason. I thought I can't withdrawal only bonus...Is this correct?
      Hope someone could tell me!
      Kaspars
  • 2 replies
    • HannesZ
      HannesZ
      Headadmin
      Headadmin
      Joined: 30.06.2010 Posts: 16,311
      Hi kasparslv,

      Sorry for the problems on William Hill.

      Usually you are able to withdraw your winnings any time. We will ask William Hill, why you are not able to withdraw your money.

      Best regards,
      Hannes
    • HannesZ
      HannesZ
      Headadmin
      Headadmin
      Joined: 30.06.2010 Posts: 16,311
      Hi kasparslv,

      Your account balance must be $50 or more, when William Hill is processing your payout request.

      So please request the payout once again and pay attention that your balance does not go below $50 till the money is out of your account.

      If you have more questions regarding your payout you can contact the customer service of William Hill as well.

      Thank you,
      Hannes