Not received ps points

    • jhutch65
      jhutch65
      Bronze
      Joined: 04.05.2010 Posts: 5
      Hey, I have been a member here a while but not posted. I got my bonus on stars a few months ago and since I have grinded alot of MTTs and also played cash games, I have raked a fair amount (for micros), yet I haven't earned even .1 of a point, is there a problem here, can it be fixed? Thanks.
  • 3 replies
    • gormless
      gormless
      Bronze
      Joined: 12.01.2010 Posts: 164
      Same here.
      No points since 15th (1 week) and I think the only day I shouldn;t have earned any was Friday.

      I raised a ticket earlier and was told:

      "Unfortunately we haven't received all the data for every day. As soon as we receive it, we will update your StrategyPoints correctly"
    • jhutch65
      jhutch65
      Bronze
      Joined: 04.05.2010 Posts: 5
      aha I see, only thing is mine has been well I dunno like 2-3months?
    • HannesZ
      HannesZ
      Headadmin
      Headadmin
      Joined: 30.06.2010 Posts: 16,311
      Hello jhutch65,

      As you received your starting capital on PokerStars your account there should be tracked.

      Can you please check if you have agreed to information sharing. Go to "Requests" in the software menu and then on "Information Sharing".

      If you have further questions, please do not hesitate to ask.

      Thank you,
      Hannes