ID check unsuccessful

    • badbeatmoks
      badbeatmoks
      Global
      Joined: 29.09.2010 Posts: 4
      I passed the quiz.
      I submitted a copy of my picture, a company id (front and back), and a proof of address. Then I received a message saying that my id check was unsuccessful.

      And everytime I click on the link to go back to the ID Check page, i have the message " Please wait. Your images are being checked." i can't upload any pictures.

      what is this?

      Please help. I'm really excited to play. This my first time.
  • 7 replies
    • theghooost
      theghooost
      Bronze
      Joined: 09.02.2010 Posts: 5
      Your 1st time? Hahaha,I cant see that,It took me a while to know what a bad beat meant and you use this as your user name.
    • HannesZ
      HannesZ
      Headadmin
      Headadmin
      Joined: 30.06.2010 Posts: 16,314
      Hello and welcome to PokerStrategy.com

      Your ID check is still in progress so it can take up to 48 hours until everything is confirmed.

      If you have further questions, please do not hesitate to ask.

      Thank you for your patience,
      Hannes
    • badbeatmoks
      badbeatmoks
      Global
      Joined: 29.09.2010 Posts: 4
      i'm sorry...

      what I mean is it's my first time playing online poker. I started playing poker this year only with my friends and I'm loving it. :)
    • theghooost
      theghooost
      Bronze
      Joined: 09.02.2010 Posts: 5
      Hi hannes,Nice forum you have here,I think im going to stick around.
      Also,Any news on my $50 william hill deposit? I stupidly gave the wrong log in name for my william hill account,Recieved an email saying you will transfer again using my correct user name,Nothing come through yet.
      Can you help please?
    • HannesZ
      HannesZ
      Headadmin
      Headadmin
      Joined: 30.06.2010 Posts: 16,314
      Originally posted by badbeatmoks
      i'm sorry...

      what I mean is it's my first time playing online poker. I started playing poker this year only with my friends and I'm loving it. :)
      Thats why I am here to help you. No worries. Everything will be fixed :)

      @theghooost: It takes up to 48 hours until the free $50 are transfered.

      Best regards,
      Hannes
    • theghooost
      theghooost
      Bronze
      Joined: 09.02.2010 Posts: 5
      Ok thank you,

      Looking forward to having some fun there.
    • pogodon
      pogodon
      Silver
      Joined: 23.07.2010 Posts: 1,213
      bad beat is the first words we all learn when playing poker ha because it happens for then anything ;)