Hey SeanKelly,
Whilst generally the points are updated quickly (just a couple of days delay) most of the time, there are sometimes small delays, the most common reasons for these are as follows:
- Some form of platform delay in sending the tracked player data (beyond PokerStrategy control);
- Newly signed up accounts sometimes take a few days to be totally tracked through;
- Around the start and end of calender months, sometimes a few days delay whilst PokerStrategy gather data, update points & calculate status upgrades etc.
These are normal, don't panic, you will not lose any points, they will all still be recorded and will be visable on your home page within a few days (maybe even just hours).
As for the Locking of your account, they could of done this because it was your first deposit and maybe you used someone else's credit card or something?
Regards,
Kyle.
