Bankroll protection

    • mnfreak
      mnfreak
      Bronze
      Joined: 21.10.2010 Posts: 1
      Hello. I have recently got 50$ starting capital on William Hill.
      And i am able to play only micro limit tables or MTT, SNG's with buy-in not higher than 1$.

      When i will be able to play higher limit tables? Please help! Thanks.
  • 7 replies
    • marecrocop
      marecrocop
      Bronze
      Joined: 08.07.2007 Posts: 72
      when you will have the bankroll for it :)
    • HannesZ
      HannesZ
      Headadmin
      Headadmin
      Joined: 30.06.2010 Posts: 16,311
      Originally posted by mnfreak
      When i will be able to play higher limit tables? Please help! Thanks.
      Hey,

      The automatic bankroll protection will either be lifted after you've generated 50$ in rake or tournament fees or after 30 days of actively playing for real money at William Hill.

      Good luck on the tables,
      Hannes
    • came4money
      came4money
      Bronze
      Joined: 26.09.2010 Posts: 8
      30 days thing is not true
      customer support tells, that they want either 50$ in rake or 1000 raked hands, or deposit of a 50$
    • HannesZ
      HannesZ
      Headadmin
      Headadmin
      Joined: 30.06.2010 Posts: 16,311
      Thank you for pointing this out. We will double check with William Hill and update our guide.

      Cheers,
      Hannes
    • HannesZ
      HannesZ
      Headadmin
      Headadmin
      Joined: 30.06.2010 Posts: 16,311
      Hello came4money,

      The information on our website is up to date. The customer support of William Hill gave you wrong information.

      In order to release the limitation:
      1. Rake +Tournament fees is $50 or
      2. $100 deposit or
      3. 30 active days (active day is above 0$ rake/fees).

      Best regards,
      Hannes
    • supergaijin
      supergaijin
      Bronze
      Joined: 03.09.2010 Posts: 133
      My bankroll restrictions were lifted after 30 days of play as advertised
    • came4money
      came4money
      Bronze
      Joined: 26.09.2010 Posts: 8
      well i talked to them today and finally got out the restrictions after 54 days of active play :D

      i wrote bofore that, after 30 days i was 2-3 times in contact with support and had answers that 30 days thing isnt valid and i have 3 opportunities to clear :
      1000 raked hands
      deposit
      50 rake


      i guess it depends on the support people, as i talked to Toby( or smth like that ) today. all the times before there was a girl.
      could be that she just doesnt know the issue.

      anyhow i am glad that this time, i repeat after 54 days of active play the limitations are cleared.