Hii,,
I just opened a new account. After 5 days I deposited doller in my account. With in half an hour a customer care manager form neteller called me and asked me question to verify ny account. He told me someone from Germany trying to access my account... He told me we r holing ur account.
He told me to send identification to verify my account. I sent them all. I account even verified but it is still blocked and when I try to log in it shows your account is permanently blocked. :(.., I m student and I need this money.. Plzz help me..
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Hi Tuhinkarim,
Have NETELLER sent you any emails regarding permanently closing your account? Unless you've falsified some information they won't just permanently lock your account.
Try contacting their support to see if you can get some answers and let us know how things progress.
Best regards,
Gary
Hii,,
I didnt sent them any mail. They called and told me someone trying to access my account from Germany. He asked me secret question. I replied him all. Without any mail they blocked my account. Today they sent me mail we called you. But I havent got any call.
Will they unblock my account?? plzz help..
Hi Tuhinkarim,
Please send an email about your case to pokerstrategy@neteller.com and they will help you in this case 
Regards,
Gary
Hii,
Thnx I have sent them mail. . I will it will work. Do they unblock account?? or refund money?
I am not sure what is going to happen. Just send them all the details necessary to your case and they will look into things for you
Gary
hiii,,
I sent them all the info... and as u said sent a mail to their investigation... after few days they told me the account is blocked.. then I told them 2 refund the money... 3days ago they replied "Your request for refunds has been escalated, please wait for a response".... after this no maill ..
Originally posted by Tuhinkarim
Hii..They didnt reply me..
Are you talking about Neteller or this email?
Thanks,
Gary
Hi mod,
Neteller told me they will inform me soon last 6 days agoo... but didnt say me anything... and the mail told me contact with Neteller..
Hi again,
I will see if I can escalate this again for you tomorrow morning
Kind regards,
Gary
Hi Tuhinkarim,
I've escalated this once again and hopefully we can get some answers in the coming days
Thank you for your patience,
Gary
Hi Tuhinkarim,
Can you please send me an email with your NETELLER ID? I will try to check with my contact what happened.
Thanks,
Nat.
Yes, I received it - you missed to sent your NETELLER ID number, however I will check if they can see by your email address.
BR,
Nat