I will explain my situation as briefly and clear as possible. I used to be a VIP neteller customer, which allowed me to have multiple currencies accounts. I had U$D and Euros accounts. When I stopped playing poker my VIP status decreased, therefore I had to choose between closing one of the currencies. I said fine, and try to figure where to send my money. After deciding and trying to transfer my account was locked for transactions. Neteller started asking me for a ton of papers (I had confirmed my identity already and had been using my account with no problem for around 10 years; but nevertheless I send them again my passport, my adress and other things). They rejected my documents several times although I was sending everything that was required which sounded kind of weird. I have been travelling for over a year so I decided ok, when I get back home I will solve this. But today I opened my e-mail and guess what.... My account had been closed, the funds debited (does not tell me where) and nobody from support gives me an answer.
I just write this post to recommend people from the poker world to keep your funds in safer places. Do not be like me, Neteller used to be super helpful when I was VIP and super fast answers. Now they do not pay attention to my emails and I can not contact support even. They just unilaterally TOOK THE MONEY FROM MY ACCOUNT.
Edit: I got a dormancy fee of U$D 150. They freeze my account and then charge me this... it is a joke hahahahah.
