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[Closed] Starting $50

14 Posts
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Been having a few problems getting confirmation of you recieving my ID... For some reason you didnt get it the first time and after resending it I asked for confirmation via a ticket, to which I got the reply 'Please read the email we sent' , I didnt get an email so Im still not sure if you got it or not....


13 replies

Still Waiting....


Just wondering how long it may take to get my starting captial...its been 50 hours


Its been 4 days now.... is this normal?


hello
i have registed more then 3 days ago.i send my id card but stil no bonus
what is wrong?


BE Patient , it took 4 days for me, make sure you have registered with a partner poker sight, otherwise send a ticket to support


I've been waiting 5 days now for the starting bonus... Ive sent in my ID more times than I can remember.

Can anyone tell me whats going on?


i am having the same problem i have sent in my i.d but have failed to recieve my starting capital


hyppolito
Joined: 02.07.2008

You guys should open a ticket here:
http://www.pokerstrategy.com/help/117/

Cheers,

Thiago


i got my starting capital within about 12 hours, no ID checks or anything


I cant understand why this is taking so long, Ive done every thing they have asked and Im pretty sure ive registered on PokerStars correctly.
Ive sent tickets and every time I get a reply from somone different asking me to re send my ID.... If they dont want to give me the $50 I wish they would just let me know so I can stop getting my hopes up.


TribunCaesar
Joined: 29.04.2007

Hi heueue,

please check your tickets, you should got one telling your to resend your ID. Please send it again to security@pokerstragy.com and enter "ID Check heueue" as subject. And please be patient. It can take a while due to many requests at the moment.
We apologize for the inconvenience.

Best regards,
TribunCaesar


TribunCaesar
Joined: 29.04.2007

Hi sabrinichee,

Mansion Poker has denied our request to transfer the 50$ to your account which means either it was not created with our bonus code or you already had an account there. You can create an accout at either Full-Tilt, PokerStars, Titan or PartyPoker and reply to your support ticket.

Best regards,
TribunCaesar


TribunCaesar
Joined: 29.04.2007

Hi moluscaaret,

please write a ticket via our ticket system, our support wants to contact you.

Best regards,
TribunCaesar