Been having a few problems getting confirmation of you recieving my ID... For some reason you didnt get it the first time and after resending it I asked for confirmation via a ticket, to which I got the reply 'Please read the email we sent' , I didnt get an email so Im still not sure if you got it or not....
Just wondering how long it may take to get my starting captial...its been 50 hours
hello
i have registed more then 3 days ago.i send my id card but stil no bonus
what is wrong?
BE Patient , it took 4 days for me, make sure you have registered with a partner poker sight, otherwise send a ticket to support
I've been waiting 5 days now for the starting bonus... Ive sent in my ID more times than I can remember.
Can anyone tell me whats going on?
i am having the same problem i have sent in my i.d but have failed to recieve my starting capital
I cant understand why this is taking so long, Ive done every thing they have asked and Im pretty sure ive registered on PokerStars correctly.
Ive sent tickets and every time I get a reply from somone different asking me to re send my ID.... If they dont want to give me the $50 I wish they would just let me know so I can stop getting my hopes up.
Hi heueue,
please check your tickets, you should got one telling your to resend your ID. Please send it again to security@pokerstragy.com and enter "ID Check heueue" as subject. And please be patient. It can take a while due to many requests at the moment.
We apologize for the inconvenience.
Best regards,
TribunCaesar
Hi sabrinichee,
Mansion Poker has denied our request to transfer the 50$ to your account which means either it was not created with our bonus code or you already had an account there. You can create an accout at either Full-Tilt, PokerStars, Titan or PartyPoker and reply to your support ticket.
Best regards,
TribunCaesar
Hi moluscaaret,
please write a ticket via our ticket system, our support wants to contact you.
Best regards,
TribunCaesar