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Skrill hasn't been responding at all!

 
Skrill (Moneybookers)
Last Post by HNRoger 12 years ago
9 Posts
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_Anonymous_
_Anonymous_
07.10.2014, 10:26

Hi guys,

I'm not sure what might be an issue, but Skrill Support Team hasn't been responding to my tickets at all. Past two weeks I sent maybe 3 messages on the same topic - changing the address within Personal Information section, since I need it to be done if I want to deposit money on a poker site. Unfortunately no one has yet answered back, though I'm pretty sure I attached every required document.

I wonder if anyone knows other way to contact Skrill Support Team or maybe there is a representative of that fine company here on the forum?

Safe,
Jake.


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8 replies
Lazza61
Lazza61
Joined: 23.03.2011
Posts: 11,841
08.10.2014, 00:57

Hey Jake,

They have a reputation for slow support by email/ticket. The best thing to do would be to ring them.

A few people here have had their problems sorted much quicker with a simple phone call.

Keep us updated

Laz


Twitch

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_Anonymous_
_Anonymous_
16.10.2014, 15:54

Me too! I've sent them all my documents, mail them after 3 days, comment on their FB site 4 times.
But there's no response. I'm so disappointed in their service.


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Lazza61
Lazza61
Joined: 23.03.2011
Posts: 11,841
19.10.2014, 02:15

Hey JohanCarey0704,

Ringing them will get a response.

Keep us updated

Laz


Twitch

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CamboCat
CamboCat
Joined: 19.10.2012
Posts: 127
19.10.2014, 04:06

Hi, I'm a long time Skrill-user. I can confirm that calling them is the way to go to snap-solve any problems you have with their services.



My blog: Plain rice with fish

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Brdjan
Brdjan
Joined: 27.12.2010
Posts: 250
20.10.2014, 15:13

Yes I can confirm too that calling is the fastest way. Also try to get Vip status if you can reach it, because among other things support for Vip members is much better and faster


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_Anonymous_
_Anonymous_
21.10.2014, 03:30

Thanks u guys! But I dont feel comfortable with no mail-service. :(


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maythany
maythany
Joined: 18.10.2011
Posts: 1,195
21.10.2014, 03:46

took them over a month to respond to me.

Don't hold your breath buddy!


Spending My Days at 5NL

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HNRoger
HNRoger
Joined: 12.06.2007
Posts: 102
09.01.2015, 00:03

I wonder whats up with skrill lately, before they needed max a day to respond, now horribly long times.
I hope its not like at cakepoker, first live support closes than they cant pay cashouts and run off with our money.
Anyone better informed please keep us updated. ( Skrill cashouts are still fast and reliable as for present day, but things like this are warning sings)


Dont click this, its a trap!

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