Official 888 Rep now active in this forum

Originally posted by 888Max

Originally posted by szef2000
Hi 888Max!
Will you tell us why we can not withdrawal our money via skrill ?
I am awere you will not just like the 888 rep on 2+2 but I ask you anyway just to check if you really read this thread.

Hi, this is the official 888 statement regarding Skrill:

We have temporarily removed Skrill from the cashier as a withdrawal option while we work to address a technical issue there. You can still use Skrill to deposit into your 888poker account. You can also still withdraw your funds via other methods as long as they support cashouts and are in line with our withdrawal policy (policy here: http://www.888poker.com/banking/cashing-out/cashout-policy.htm)

I will update here when new information on Skrill becomes available.

Hi,

just to update on this, I have managed to both deposit and withdraw via Skrill in the last 10 days.

Seems to be ok now.

I have been trying to download the mac software from 888poker.com for ages now, since it's the only site i'm actually tracked at here, but I still get a broken link when i click on download.
http://www.888poker.com/downloadclient.htm opens in a new tab but just shows a blank page, and nothing happens.
I had hoped that after reporting it several times they might have fixed it by now, but it's still now working. Is there any other way to get the mac software?

Splut

Originally posted by hoagy
Hi Max,

What is the average response time for replies to e-mail sent to your support team?

Regards,
Rose

We endeavor to respond within 24 hours and nearly all emails are replied to within 72 hours, with some exceptions during extreme cases

Originally posted by Splut7
I have been trying to download the mac software from 888poker.com for ages now, since it's the only site i'm actually tracked at here, but I still get a broken link when i click on download.
http://www.888poker.com/downloadclient.htm opens in a new tab but just shows a blank page, and nothing happens.
I had hoped that after reporting it several times they might have fixed it by now, but it's still now working. Is there any other way to get the mac software?

Splut

I am able to go to www.888poker.com and click on the Download Now button without a problem. What browser are you using? Can you try a different one?

We endeavor to respond within 24 hours and nearly all emails are replied to within 72 hours, with some exceptions during extreme cases

Thanks Max I got a reply, and all was sorted out

Originally posted by 888Max

I am able to go to www.888poker.com and click on the Download Now button without a problem. What browser are you using? Can you try a different one?

I used Safari and Google chrome, neither worked.

FIX YOUR SERVERS!!

The disconnect issue is getting really annoying, if you arent able to provide stable connections you should at least warn players....

are you guys thinking off doing something about the seat scripting?

This should be really annoying to rec players.

being only able to observe one table at a time would fix this issue, as the lobby takes time to update, this way rec players wouldn't feel that exploitet

I dont know why but I have experienced a lot of lag and disconnections the last two days.

What is the problem?

Originally posted by 888Max

Originally posted by xMars

1: is it possible to Block all player images at once instead of doing it for each player individually? i really dislike those comic pics as they clutter up the screen

Under the Table Layout settings, choose "Do not show personal images on table"

++

thank you. i strongly suggest that your "support" staff is fired. i had several responses from the support@888poker and most ignore the questions asked if not give a wrong answer entirely

the response i received to the same question as above from the "support" was:

My name is xxxxxx and it’s my pleasure to be assisting you today.

xxx in regards to your recent query, each player will need to be individually blocked as there is no option to block all players images

Hi guys, apologies for any inconvenience caused by the disconnections many of you have experienced recently. Addressing the connectivity to our services is our top priority and the tech teams, together with our partners, are working with the highest priority to resolve this. Regretfully, disconnections are a by-product of online services, and we acknowledge that recently the frequency of disconnections are not to our standards. Key changes have already been implemented and more technical solutions are being added to ensure stability.

To expedite a resolution when writing to our Support teams, please always include your username, tournament ID (from the Game History) and any specific details of your issue.

Originally posted by xMars

Originally posted by 888Max

Originally posted by xMars

1: is it possible to Block all player images at once instead of doing it for each player individually? i really dislike those comic pics as they clutter up the screen

Under the Table Layout settings, choose "Do not show personal images on table"

++

thank you. i strongly suggest that your "support" staff is fired. i had several responses from the support@888poker and most ignore the questions asked if not give a wrong answer entirely

the response i received to the same question as above from the "support" was:

My name is xxxxxx and it’s my pleasure to be assisting you today.

xxx in regards to your recent query, each player will need to be individually blocked as there is no option to block all players images

Sorry about that

I've let them know that support should be trained to know about this

Does anyone get the 88 dollars bonus?I have already 3 or 4 e-mail send about this and still no answer...I have made a new account 15 november...I already made cashout also..Wait for you're answer!

Originally posted by adymaster
Does anyone get the 88 dollars bonus?I have already 3 or 4 e-mail send about this and still no answer...I have made a new account 15 november...I already made cashout also..Wait for you're answer!

Can you PM me your screenname please?

Ill just re quote myself

Originally posted by JonasJordan
are you guys thinking off doing something about the seat scripting?

This should be really annoying to rec players.

being only able to observe one table at a time would fix this issue, as the lobby takes time to update, this way rec players wouldn't feel that exploitet

Originally posted by JonasJordan
are you guys thinking off doing something about the seat scripting?

This should be really annoying to rec players.

being only able to observe one table at a time would fix this issue, as the lobby takes time to update, this way rec players wouldn't feel that exploitet

This is one of our top priorities are we are working on both software and additional monitoring solutions now. If you see any instances, we ask you to please send them to support with a screenshot. I will pass along your idea of only observing one table at a time.

Over the past few weeks, 888poker has experienced several serious technical issues due to problems with our internet service providers. These issues have in turn caused a number of disconnections which have resulted in severe disruptions to your games.

We would like to assure you that resolving these issues is our number one priority and we are working around the clock to ensure these interruptions come to an end. On top of major connectivity enhancements, we will add a “pause tournament” feature in the coming days that will enable us to temporarily pause tournaments whenever we notice high level of network disruptions. Tournament clocks will standstill during this pause – same as in the hourly break of the tournaments. We will resume the tournaments once the network returns to normal behavior or cancel the tournaments.

Following last night’s disconnections, tournaments were cancelled and players refunded in accordance with our disconnection policy. Some Players may have been blinded out before all tournaments were cancelled, and therefore not automatically compensated. If this happened to you or you feel you are uniquely deserving of an extra compensation, please contact support. Replies may take up to 72 hours due to the irregular number of emails we are currently handling.

Can I still earn Strategypoints when I play at 888? I havent got any SP recently

Hey meandi289,

If you click this link and then click on the + sign next to 888, it will show you the dates that points are still pending. If you don't have a + sign next to 888 it would mean you are not tracked.

Regards

Laz