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HM no Stats on 888 but Ipoker

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Showdown13
Joined: 15.07.2014

Hi guys,

I cannot find the mistake in my settings to see stats on 888.
I am 99.9% sure to have adjusted all settings properly.
HM is also displayed at table and "waiting for hands", just does not start showing stats.
I can also see that HM works somehow with that 888 client, because I can see active sessions in HM and also via table finder.
Furthermore I am able to review 888 tournaments and chose my alias properly (pacific).
On I-Poker everything works fine. I already spent 2-3 hours and do not see my problem - Anyone able to help me with that?

Greetz


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11 replies
netsrak
Joined: 11.03.2006

I guess you have the same problem as discussed at the end of this thread: https://forums.pokerstrategy.com/forum/thread.php?threadid=324855


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Showdown13
Joined: 15.07.2014

sadly it does not seem like that


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netsrak
Joined: 11.03.2006

so all the hands you play are imported into HM?
Do they show the correct date and time?
Your computers date and time is correct?
Which gametype are you playing?
Your 888 Poker client is installed in english language?
Does your 888 screenname contain any special characters?


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Showdown13
Joined: 15.07.2014

Yes, everything is working fine, no special letters in my nickname or anything.
In HM I also got the green checkmark as I have for Ipoker and on tables it is "waiting for hands". Times are set, it is in english, I can see hand history and review them in HM.
Everything is set as for Ipoker.
Only difference: On Ipoker I see stats.


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netsrak
Joined: 11.03.2006
Showdown13
Joined: 15.07.2014

I do find them and I can attach them!
Do I have to do this for every tournament that starts?

Thanks a lot, it is definetly better than no stats so far. :)


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netsrak
Joined: 11.03.2006

You are not talking about snap don't you? Because snap is not supported.

Please play a session, send me a screenshot of you at the tables and the file c:\users\yourname\appdata\roaming\holdemmanager\log.txt with link to this thread to netsrak@holdemmanager.net


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Showdown13
Joined: 15.07.2014

No, just talking about regular tournaments (10-12 min blinds) and turbos (3-6 min blinds).

I will send you a screenshot later, thanks for staying with me on that!


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Showdown13
Joined: 15.07.2014

Hey, found time to send you the stuff, hopefully you'll be able to help me out. It is still the same, on netbet stats are shown and on 888 it is just waiting for hands... With table finder I am able to display the stats on 888 as well, sadly that is quite hard while playing several tournaments and being reseated couple of times....


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Showdown13
Joined: 15.07.2014

Mail is out! :)


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Showdown13
Joined: 15.07.2014

I am happy to announce that I received awesome support with my matter and we could solve it in the end!
Thanks super much to Karsten from HM2-Support! :f_thumbsup:


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