Hello guys,
I wished i ve had registered here under other circumstances.
On 25 July i started my daily sng session at 888.
After a while in the middle of my game the poker client kicked me out and when i tried to log in again i got a message that my account was temporarily disabled and contact support.
I also received the following email from cassava:
Dear xxx,
This is the Operations Team at 888poker and we are contacting you with regards to your account with username "xxx".
As you may be aware we carry out security checks on all of our members at some point during their membership with us. During a security check on your account we have been alerted to suspicious game play indicating that the use of Artificial Intelligence may be involved.
The use of Artificial Intelligence is strictly against our terms and conditions and will not be tolerated on our site. This email is to inform you that we no longer require your membership on any site owned or operated by Cassava Enterprises.
Please refrain from opening any further accounts as these too will be closed from use and no monies refunded.
Regards
Operations Team
operations@cassava.net
888poker
They re claiming my "game play indicating that the use of Artificial Intelligence may be involved." Does that mean im a bot?
Well how can that be true?
I do use hm2 hud during play.
In the past i was also using placemint.
Since a couple of months i ve been using 888Caption2 and activated 1 month trial version recently.
In their site they say 888Caption is officially approved.
Does anyone know if that has changed since then?
I don't think any of these programs is forbidden or considered using "Artificial Intelligence".
I stack my tables and with x key as a check/fold hotkey, many times i ve caught myself folding preflop big pocket pairs(that time when you want to cut your finger).
And its not just my idea, my database proves this.
Would a bot ever misclick ffs?
Also i don't even consider myself a good player, still learning the game.
A break even/slightly winning player.
So this accusation about "Artificial Intelligence" came out of the blue.
I want to mention that i have disabled the chat box and never type or read anything.
So i guess someone got mad and reported me (?).
I got really upset about this, i ve been playing there for about a year and slowly moving up in the limits.
I have already emailed them but no response yet, today i sent another detailed email.
What do you guys think?
Any advice would be helpful.
Thank you for your time.
What stakes have you been playing as a slight winner? For someone who is learning the game?