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[Closed] problem with elephant instalation

8 Posts
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hello,

I've installed the elephant program, but after installation when he ask me if I want to launch the program and I click YES and then the programs tell me that I need to restart the PC. After restart when i click on elephant icon the program don't start.

In the log file I have this:

"
2010-11-20 19:55:19,343 - 171 (UTC:2010-11-20 17:55:19,343) [1] INFO Welcome Message: ---------------------------------------- Launching 'Elephant.exe' (Version: 0.90.30913.3) ---------------------------------------------------------------------- 2010-11-20 19:55:19,578 - 406 (UTC:2010-11-20 17:55:19,578) [1] ERROR PBNLogger: -------------------- System.DllNotFoundException -------------------- - Message: Unable to load DLL 'MouseHookDLL.dll': This application has failed to start because the application configuration is incorrect. Reinstalling the application may fix this problem. (Exception from HRESULT: 0x800736B1) - TypeName: - Data: System.Collections.ListDictionaryInternal - TargetSite: Void InstallServer() - HelpLink: <null> - Source: Elephant - InnerException: <null><none> - StackTrace: at PokerStrategyElephant.Hud.ClientMouseHooks.InstallServer() at PokerStrategyElephant.Program.Main()"

Can anyone help me please. Thank you


7 replies
mrk1988
Joined: 04.02.2007

Hey sergiudv,

please remove the elephant from your system (uninstalling from control panel). Also make sure that every folder and file has been deleted.

Then reinstall the elephant or wait for version 0.94 which will be released shortly via http://elephant.pokerstrategy.com


brendza
Joined: 12.08.2008

I also have really weird problem. I have previously used Windows XP SP3 and there were no problems. Now I installed Windows 7 and when I start program and get starting screen where I click on Enter licence, that window goes under starting screen and there is no way that I enter my licence, beacause I cant reach it.

Anyone had same problem?


MichaelWagner42
Joined: 12.09.2009

Please use the 0.94 version from our Elephant Developer Blog. This version will soon be released

This issue is fixed there.

Ciao
Michael


brendza
Joined: 12.08.2008

Thank you for your answer.

Do I need to uninstall previous version of Elephant and PostgreSQL before install new version?


MichaelWagner42
Joined: 12.09.2009

Hi,

No, you don't. Please note your postgres password and user name (Help->Info) and just start the 0.94 installer. It will do the rest automatically.

Ciao
Michael


brendza
Joined: 12.08.2008

It's working. Can I get new licence, I reinstall my system, and in my profile section I get message that I cannot generate any further licences?


MichaelWagner42
Joined: 12.09.2009

Hi,
Please request a new license from the customer support (click on "Help" in the web forum). Just explain that you have reinstalled your system and you will get a new license key.

Ciao
Michael