Dear kennethjeu,
To answer your question about the $10 $Bonus, just like yaxkukmian informed you, you first need to buy it for 3.000 Points770. Afterwards simply accumulate 750 Points700 to progressively clear it. Chunks of $2 will automatically be transferred towards your real money balance, once you accumulate 150 Points.
Now as for our Online Support Team, please take into account that our operators can only treat a certain number of players at a time. Once this number is reached the option becomes unavailable.
You can either wait for this feature to become available again on your lobby or you can get in contact with us by at (+44) 207 193 5596 (toll-free) or by sending us an e-mail message at one of the following addresses:
support@Poker770.co.uk - General Information
financial@poker770.co.uk - Financial service (deposits - withdrawals)
tournaments@poker770.co.uk - Requests concerning the tournaments
technical@poker770.co.uk - Technical requests
promotions@Poker770.co.uk - Promotion service
Regards,
Yoanna