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Missing money on my account after not being able to log in

14 Posts
7 Users
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dooleslovs
Joined: 17.02.2011

hi, i was playing as usaul today and at first it started no toping up, then I diceded to relogin, but can not do that becouse than I want to lounch client it becomes unrespondable, restarted my machine, reinstalted client, nothing works. still the same. who can help me?


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13 replies
YxieAA
Joined: 18.05.2011

Can't login either


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dps5pt
Joined: 07.08.2009

same here, I'd installed the sidekick software today and thought it was to blame (mainly because of the CPU load) but appears to be the poker 770 servers or the 770 software latest update?


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dooleslovs
Joined: 17.02.2011

lol i justed loged in I there is mising ~35$ in my acount


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samhead0081
Joined: 11.06.2011

Same here, it's nice of them to give us a heads up...


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acetbfish
Joined: 11.03.2011

Same here.I logged in after many efforts and there was about 8 euros missing from my account.


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Hi guys,

Sorry to see you're having difficulties with your Poker770 account.

Yoanna will probably pop by tomorrow to check on the threads here, but in any case have you actually contacted the poker room and asked about the weird activity on your accounts?

Were you playing a tournament by any chance, any big pot while got disconnected or just simply couldn't log in from one minute to another and missing moniez?

I've also changed your title of the thread so Poker770 rep can scan problems easily.

Let me know
Ingrid


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YxieAA
Joined: 18.05.2011

seems to be working again. I don't miss any money, i wasn't playing when the problem started.


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Originally posted by YxieAA
seems to be working again

#
no missing balance?


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YxieAA
Joined: 18.05.2011

no, just edited my previous post :)


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goodie, glad to hear. probably it was just a client update and you got caught in the middle :)


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acetbfish
Joined: 11.03.2011

Everything is ok now.Money are back in my account. :)


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support770
Joined: 13.09.2011

Hello everyone,

Just like Ingrid told you, yesterday evening the poker client underwent a short upgrade and that was probably the reason for which you couldn’t log onto your player accounts.

However your money should be where you left them :)

If you have any funds missing please write an e-mail to our Support Team at support@poker770.co.uk explaining the situation. They will investigate the issue and get back to you as soon as possible.

Please let me know if I can help you further.

Regards,

Yoanna


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told ya! thanks Yoanna :)


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