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Stars not recording hands/player stats

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Hello, I recently moved from PartyPoker to PokerStars and haven't been able to Elephant to record hands or stats of the other players.

The box "Stats appear as soon as you have completed enough hands at this table" is there ?(

Any advice would be appreciated.


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10 replies
mrk1988
Joined: 04.02.2007

Hey CookieCCFC,

make sure your handhistories are stored by PokerStars (in english language).

Check the configuration page for the correct path to your handhistory and check the Settings -> Sites for your PokerStars Username.


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lapulga01
Joined: 15.10.2010

I am having the same problem. Already put the handhistory being stored in english but elephant still does not import hands from pokerstars. Just don't know what to do anymore.


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Hallo!

Do you see under configuration your Stars folder where you store the HHs? Is this folder active?

Please try to start the elephant as an admin. Right click on icon and than start as admin.


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mrk1988
Joined: 04.02.2007

What Silicernium said. Please start PokerStars and PokerStrategy.com Elephant as Administrator.


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I'm also having problem with this, language is English and I run as admin it doesn't help?

Maybe you should make a tutorial video? William Hill works fine btw.


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Vygantas82
Joined: 02.04.2010

There was software update on stars and my HEM HUD stopped working, i found update on HM site so its ok now. I think problem occurred after stars update


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Originally posted by tryhardnoob
I'm also having problem with this, language is English and I run as admin it doesn't help?

Maybe you should make a tutorial video? William Hill works fine btw.

If the problem starts after Stars update, you have to update also the elephant. Here you can find the version 0.106.


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After update there is change in hand history.

PokerStars Hand #73626411581: Tournament #498067673 ...

Before update there was game insted of hand.

I have PT3 and update fixed it so you need to update.


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Thank you Silicernium, it fixed it. You are my hero :)


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Originally posted by tryhardnoob
Thank you Silicernium, it fixed it. You are my hero :)

Come on, that is to much. :)

Have fun with the elephant.


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