Hello
around 3 weeks ago my account was locked for outgoing transactions. I sent them my bank statement and ID scan on 23rd of December. After that (12 days ago) i received this mail from MB:
Dear ZZZ,
Thank you for your email.
Protecting your personal and financial data is of high priority for us, that is why we have temporarily disabled certain transactions as a precaution measure.
In order to have your account reinstated, please change your primary email address and password following the steps below:
- To change your email address simply login to your Moneybookers account and go to: My Account > Profile > List of email addresses > Manage > Add, insert your new e-mail address and disable the old one.
- To change your password simply login to your Moneybookers account and go to: My Account > Profile > Change Password. It is recommendable that your password should be unique for Moneybookers and not used for any other internet accounts.
Actions are required for your personal safety. More information on the issue is available in our Terms and Conditions accepted upon registration, Article 6 - "Keeping Your Moneybookers Account Safe".
I did what they told me and responded a day later with:
Hello
I changed my main mail address and password and still nothing changed. Please unlock my outgoing transactions.
then a day later (10 days ago) I received this respond:
Thank you for providing the necessary details.
We are pleased to inform you that your account has now been reinstated and you may take advantage of the services we offer at your convenience.
Should you have any additional questions, concerns or comments, please do not hesitate to contact our Customer Service Team.
After that I waited 2 more days and sent this:
Hello
My account is still locked for outgoing transactions. Please fix it..
and had no reply whatsoever. And again I tried to contact MB again 4 days later (4 days ago) with:
Hello
Can you please inform me when will my account be unlocked? Is there anything I can do to speed up this process?
and received respond in Polish that if everything will be correct my account will be unlocked in 2 working days and 3 days passed without any result, confirmation or response. What should I do? I tried to contact MB through the phone, but it's never possible, I only receive automatic message that "this number is not receiving calls at this time" or similar. Please help! 
ps. If I'd get response from MB employer, could you also please promote me to VIP? I just found out that I deposited over 4.000€ since 1st December to several poker merchants (although I found out about the winter VIP promo just now and I clicked to participate in it just a sec ago, so I'm not sure if I'm eligible anyway)
