Titan Poker: Promotions & Information

  • 15 replies
    • iCallSick1
      iCallSick1
      Bronze
      Joined: 22.06.2011 Posts: 58
      Love the site, I am a former fulltime cardrunners member, stumbled across this golden site love everything I see!!!
    • DtotheC
      DtotheC
      Headadmin
      Headadmin
      Joined: 23.11.2010 Posts: 259
      Great to hear :D Pretty sure I saw you on our "Choose a poker room" thread as well.

      Welcome to our forums mate!
    • mtb1990
      mtb1990
      Bronze
      Joined: 27.06.2012 Posts: 2
      Hi All,

      This is my first post in the forum's, apologies for not properly introducing myself. My name is Mike and I have been playing poker for a few months and stumbled upon this great website with the excellent starter bonus's.

      I am just posting as I wanted to make everyone aware that Titan poker may not be as great as they appear. Upon first using the site I was very impressed by the interface, expecially the add on that helps you with your hand, and also the high level of customer service.

      When making my first deposit at Titan Poker I was offered bonus's and of course gratefully accepted them. However, I have now discovered that by accepting a bonus of £3 I am unable to make a withdrawal of my winnings until a certain number of points have been cleared.

      At every other site I have been on, party poker, 888, sky poker, ladbrokes, lucky ace and some others, the withdrawal restrictions were for the bonus money only, not any winnings, as long as you had made a deposit.

      With titan poker this is not the case. I deposited £13, was given a £3 bonus and played in a $1 tournament and somehow took it down for $69 prize :)

      I have been told that if I want to cancel the bonus and remove the restrictions then I will also lose my winnings as I apparently used the bonus money to play the tournament. The thing is that I had not lost any of my initial deposit when I entered the tournament, if I had lost £13 and used the remaining money to enter the tournament then that would be fair enough, but I still had all my initial deposit so had no need to use the bonus money, however they insist that I signed up for the tournament using my bonus.

      So beware if you are in the cashier and a chat window pops up offering bonus's, in my opinion it is a scam to keep money in the sight and stop you withdrawing legitimate winnings.

      I don't even want to withdraw at the moment, its just the principle of not being able to and the fact that none of this information was offered when making my deposit, not even a link to the terms and conditions.

      I have escalated my complaint and will have to wait to see what happens, I am posting this to have a moan but also wanted to warn the rest of you that Titan Poker is not as professional and transparent as the slick image would make you think.
    • UPAY4DINNER
      UPAY4DINNER
      Bronze
      Joined: 27.09.2009 Posts: 21,926
      Hi there Mike,

      We've had a similar thread about this in the last week or so. Unfortunately it is the players interest to ask these questions when accepting a bonus.

      I totally understand your frustrations though. The pop up chatters can be annoying and I've had previous experiences before also. The best thing to do is to ask the hard questions if something like this pops up again.

      Thanks for the heads up and good luck at the tables :)


      Kind regards,
      Gary
    • mtb1990
      mtb1990
      Bronze
      Joined: 27.06.2012 Posts: 2
      Hi Gary,

      Thanks very much for your quick response, should of found the other thread to post in, bit of a forum noob.

      You are right that it was my own foolish fault not double checking T&C's, lesson learned on that one i think.

      I have actually had contact from Titan since my previous post, it took a couple of days but they have agreed to remove my bonus's and opt me out of any future bonus's that would carry withdrawal restrictions so all seems sorted now, was just very worried by their initial attitude but am pleased to report that all is now well and I can stop worrying and hopefully start winning :)
    • UPAY4DINNER
      UPAY4DINNER
      Bronze
      Joined: 27.09.2009 Posts: 21,926
      Originally posted by mtb1990
      Hi Gary,

      Thanks very much for your quick response, should of found the other thread to post in, bit of a forum noob.

      You are right that it was my own foolish fault not double checking T&C's, lesson learned on that one i think.

      I have actually had contact from Titan since my previous post, it took a couple of days but they have agreed to remove my bonus's and opt me out of any future bonus's that would carry withdrawal restrictions so all seems sorted now, was just very worried by their initial attitude but am pleased to report that all is now well and I can stop worrying and hopefully start winning :)
      Hey again mtb1990,

      Glad to hear everything has been sorted. No need to worry about the post. It took me ages to get used of the forum too :) We all have to start somewhere right? Hope to see you around some more.

      Best of luck!
      Gary
    • thinboyfat
      thinboyfat
      Basic
      Joined: 04.06.2013 Posts: 11
      Its not actually the responsibility for the player to ask any such questions......it the responsibility of a reputable site to make patently clear in their conditions of use what restrictions are in place regarding withdrawals and this lot of crooks choose not to do so and its obvious why they choose not to!
    • UPAY4DINNER
      UPAY4DINNER
      Bronze
      Joined: 27.09.2009 Posts: 21,926
      Hey thinboyfat,

      I see that you have made several posts regarding the same subject. Whilst you are very much entitled to your opinion, I would personally appreciate it if you would not spam the same message over and over. It does not serve any purpose except annoy our forum members.

      I see you've had issues with Titan Poker regarding a withdrawal that you are trying to make. Unfortuntately you're account wasn't created through PokerStrategy.com and therefore we cannot assist you in this case. If you have signed up through another affiliate you should contact them to see if they can help you out.

      Aside from that it is always important to ask any questions, read terms and conditions before doing making deposits into poker rooms.


      Best regards,
      Gary
    • thinboyfat
      thinboyfat
      Basic
      Joined: 04.06.2013 Posts: 11
      I have not intended to spam but to inform forum members of deceptive methods used by titan to bury important information that should be more transparent. I apologise if I have upset anyone but I figure theyll be a lot more annoyed if they get scammed as I was?

      Btw.......I posted in many places because there appear to be many clients that come here for advice that already I am to late to help and I would have though any forum moderator would have been more worried about that than someone trying to highlight a problem and save unsuspecting players some of their hard earned.......or do I smell some protecting of vested interests here?
    • arthurbentley
      arthurbentley
      Silver
      Joined: 12.10.2010 Posts: 234
      I am glad Thinboyfat is telling the forum about his experience at Titan. It is a real eye-opener! I received a free $15 bankroll from another site to play at Titan. I have managed to work that sum up to over $60. But I hardly ever play there now, because every time I log on I get hounded to make a deposit. They are relentless and never stop asking me to make a deposit. I often tell them that I have enough money to play with and that I am just a casual player, and not a big stakes player. I have also told them that their SNG section is a load of ****, with awful blind structures and sky-high rake. Making the micro games unbeatable.
    • UPAY4DINNER
      UPAY4DINNER
      Bronze
      Joined: 27.09.2009 Posts: 21,926
      Originally posted by thinboyfat
      I have not intended to spam but to inform forum members of deceptive methods used by titan to bury important information that should be more transparent. I apologise if I have upset anyone but I figure theyll be a lot more annoyed if they get scammed as I was?

      Btw.......I posted in many places because there appear to be many clients that come here for advice that already I am to late to help and I would have though any forum moderator would have been more worried about that than someone trying to highlight a problem and save unsuspecting players some of their hard earned.......or do I smell some protecting of vested interests here?
      I'm not protecting vested interests. As an affiliate we work alongside you (the member) to make sure that you receive every benefit and protection of your consumer rights. It is a shame that you did not sign up through us because we would have tried to work along side Titan to investigate if there was any wrong doing on their part. I don't believe there was - Titan are are well respected poker room that we have partnered with for a very long time. I don't have figures but I expect we have sent quite a large number of players to their poker room. Satisfied players that have never had any issues regarding depositing, withdrawings (aside from standard security ID checks which some newer members don't understand at first and are wary of)

      I will not tolerate spam, similar threads about the same subject over and over again.


      Best regards,
      Gary.
    • thinboyfat
      thinboyfat
      Basic
      Joined: 04.06.2013 Posts: 11
      There was no wrong doing according to their rules......the wrong doing occurs when the rules are ambiguous and buried deep within other rules that were writen to be deliberately difficult to understand! It did strike me as being odd that after searching more than once I couldnt find one way into their site that didn't include accepting some kind of bonus from them first.......doesnt seem quiteas strange now though!
      ;-)

      @ arthurbently.......they dont like you having any say over your own money mate and anyone who thinks the bonuses are there for their benefit needs to ask why you cant access any of these mondy mines without accepting one on sign up!
    • UPAY4DINNER
      UPAY4DINNER
      Bronze
      Joined: 27.09.2009 Posts: 21,926
      Originally posted by thinboyfat
      There was no wrong doing according to their rules......the wrong doing occurs when the rules are ambiguous and buried deep within other rules that were writen to be deliberately difficult to understand! It did strike me as being odd that after searching more than once I couldnt find one way into their site that didn't include accepting some kind of bonus from them first.......doesnt seem quiteas strange now though!
      ;-)

      ......
      I took the libery to check out the Titan website. All in all, it took me less than 60 seconds to find this. I believe this is relevant to your case.

      http://www.titanpoker.com/termsofuse.html

      10.7 We reserve the right, at our sole discretion, to offer and advertise from time to time promotions, bonuses or other special offers and each such offer will be subject to specific terms and conditions which will be valid for a limited period of time. In connection with the specific terms of the above promotions, bonus and special offers, we further reserve the right to withhold any withdrawal amount from your account which will be in excess of your original deposit. In addition, we reserve the right to withhold or otherwise decline or reverse any pay-out or winning amount or amend any policy in the event that we suspect that you are abusing or attempting to abuse any of the following: (i) bonuses; (ii) other promotions; or (iii) specific policy or rules determined in respect of an existing game or a new game.



      Regards,
      Gary.
    • thinboyfat
      thinboyfat
      Basic
      Joined: 04.06.2013 Posts: 11
      Which opens the door to the following.......

      If they can arbitrarily stop you withdrawing any sum at their discretion whats my recourse.......because theres nothing in the terms about rights of appeal

      If all their decisions are full and final with no external regulation then what incentive is there to deposit and play since theres no guarantee that you will be able to withdraw?

      The thing thats disturbing about these sites is that everyfhing is retrospective. .....if securify checks are done its always AFTER they have your money.......why never BEFORE?

      Regarding the conditions.....find someone in your office unconnected with this thread and ask them to find out if they can withdraw their winnings during a bonus period....... I bet it takes longer than 60 secs when they dont know what to look for?
    • UPAY4DINNER
      UPAY4DINNER
      Bronze
      Joined: 27.09.2009 Posts: 21,926
      Not that it matters, I've had security checks done at poker rooms before I've made a deposit.

      You have recourse in certain cases but if there is "free money" involved they are hardly/anyone for that matter are going to let you

      - deposit £5
      - get a bonus of £5
      - let you withdraw the £10

      There has to be a certain playthrough to prevent fraud. Playthroughs are common not only in online poker, but on casino sites, Bingo sites etc

      As I've said before, if you don't like it - don't play online! This pointless back and over stops now :)

      Lesson: Read terms and conditions before agreeing to join any website that involves money, deposits etc.

      You wouldn't sign a contract without reading through it's contents? Would you?