Help linking account

    • CheapAs
      CheapAs
      Bronze
      Joined: 09.05.2007 Posts: 28
      Hi

      Havn't been around here for a while but I was wondering if I could get my pokerstars account tracked with my poker strategy account to earn points?

      --------------------------------------------------------------
      * Is it possible to re-track existing accounts?
      Re-tracking is not possible. We at PokerStrategy are working on a solution though.
      ---------------------------------------------------------------

      I did see this and also about the info sharing link in the software, which I can't seem to get working because its already installed.

      any help would be appreciated

      thanks
  • 23 replies
    • CoreySteel
      CoreySteel
      Bronze
      Joined: 25.10.2006 Posts: 3,366
      You can link your account if you didn't register on PokerStars before September 2007 and you haven't enter any code.
      You just have ask really really nicely.

      Just write something like I did. (But I wasn't successful, cuz I registered on July 2007 X( )


      Dear PokerStars support.

      My name is XXX YYY (enter your name) and I am a member of PokerStartegy. Recently on our forum I heard that our accounts could be tracked.
      When I registered to PokerStars I did not use any other affiliate's code, due to the fact that I was not member any of them.

      Is it still possible to track my PokerStars account to PokerStrategy? I would really like to earn StrategyPoints.

      Username: xxx (not sure if needed)

      Thank you for looking in this matter.

      Regards
      XXX YYY (your name here)
      It's not perfect English, but it works :P
      Here is their's reply:


      Hello,

      Thank you for your email.

      It is true that Pokerstars can tracker players to Pokerstrategy.
      Unfortunately this offer is only available to players who opened there
      account after September 2007.

      I can see that you opened your account in July 2007 and so unfortunately I
      cannot track your account to Pokerstrategy.

      Sorry for any inconvenience this may have caused.

      If you have any further questions please do not hesitate to ask.

      xxx
      Affiliate Support Team
    • CheapAs
      CheapAs
      Bronze
      Joined: 09.05.2007 Posts: 28
      Excellent reply & very quick. Thankyou


      I registered in january so hopefully all will be good.

      thanks
    • CheapAs
      CheapAs
      Bronze
      Joined: 09.05.2007 Posts: 28
      We are very happy to have entered into a partnership with PokerStrategy
      recently. Unfortunately the partnership does not extend to already
      existing player accounts. We are aware that you already have an account
      with us prior to the start of this partnership, therefore you cannot
      collect points with PokerStrategy.

      X(
    • CoreySteel
      CoreySteel
      Bronze
      Joined: 25.10.2006 Posts: 3,366
      Did you write that you heard on PokerStrategy forum that accounts can be tracked? And that people actually were tracked?
      And don't forget to mentioned that when you registered, you didn't use any of bonus codes.

      Reply like yours was very similar to mine like 2 weeks ago. Then I heard hear on forum that someone got account tracked, but he asked really nicely. Than I wrote this, I got my e-mail forwarded to some other support section and I got reply after 4 days!

      Try again. Don't forget to mention things above. Very important!
    • CheapAs
      CheapAs
      Bronze
      Joined: 09.05.2007 Posts: 28
      "We are aware that you already have an account
      with us prior to the start of this partnership"

      Which is wrong , I've been registered here before I even knew about pokerstars.


      I emailed them a reply straight afterwards and said that I have been registered here for over a year now. Its been forwarded to a different department.
    • CoreySteel
      CoreySteel
      Bronze
      Joined: 25.10.2006 Posts: 3,366
      That's a good sign, believe me! :)
    • CoreySteel
      CoreySteel
      Bronze
      Joined: 25.10.2006 Posts: 3,366
      Any reply by now?
    • Sonydahaka
      Sonydahaka
      Bronze
      Joined: 22.06.2008 Posts: 392
      Hello!!!

      I think that i was able to get tracked from PokerStars.

      I send an email to PokerStars, in which i explaind them my situation,and i just have ask really nicely(as you recomanded CoreySteel) if i could get my pokerstars account tracked with my poker strategy account to earn points.

      And few days later i get this answer:

      "Hello Oly,

      Thank you for your email.

      On this occasion we have been able to change your tracker and link your
      account to PokerStrategy.com"

      I also want to mansion that i had a ply money account on PokerStars, that is only 4-5 months old.
      I hope that this means that i am tracked!!! :D :D :D
    • gambleris
      gambleris
      Bronze
      Joined: 25.11.2007 Posts: 82
      I also wrote letter about tracking my account, and i got reply:

      Hello ,

      Thank you for contacting us.

      I have forwarded your email to the our affiliates department so that they
      can further assist you with your request. They will contact you as soon as
      they have an update regarding this situation.

      Thank you for your patience and cooperation in this matter.

      Regards,

      Silkeh
      PokerStars Support Team
    • SoyCD
      SoyCD
      Bronze
      Joined: 20.02.2008 Posts: 6,356
      Originally posted by Sonydahaka
      Hello!!!

      I think that i was able to get tracked from PokerStars.

      I send an email to PokerStars, in which i explaind them my situation,and i just have ask really nicely(as you recomanded CoreySteel) if i could get my pokerstars account tracked with my poker strategy account to earn points.

      And few days later i get this answer:

      "Hello Oly,

      Thank you for your email.

      On this occasion we have been able to change your tracker and link your
      account to PokerStrategy.com"

      I also want to mansion that i had a ply money account on PokerStars, that is only 4-5 months old.
      I hope that this means that i am tracked!!! :D :D :D

      Hello Sonydahaka,

      In case you were successfully re-tracked dont forget to activate information sharing in your PokerStars software! If you don't we wont be able to update your points :)

      Best regards,
      SoyCD
    • gambleris
      gambleris
      Bronze
      Joined: 25.11.2007 Posts: 82
      Today i recieved email frim pokerstars:

      Hello,

      Thank you for your email.
      Your account is now linked to PokerStrategy.

      What should i do to start collecting pokerstrategy points ? ( i already agreed with information sharing in Pokerstars software) How long will it take ?
    • CoreySteel
      CoreySteel
      Bronze
      Joined: 25.10.2006 Posts: 3,366
      Enter your account name under your profile here on PokerStrategy and that's it (I think).
      I envy you, btw :P
    • martizzo
      martizzo
      Bronze
      Joined: 10.06.2007 Posts: 957
      Hello Martynas,
      Thank you for your email.
      We are very happy to have entered into a partnership with PokerStrategy.
      Unfortunately the partnership does not extend to already existing player accounts.
      We are aware that you already have an account with us prior to the start of this partnership, therefore you cannot collect points with PokerStrategy.

      Please check out our VIP Club, which provides many valuable options for the points you may have already earned with us. Full details on the VIP Club can be found at http://www.pokerstars.com/vip/
      We also offer regular deposit bonuses, freerolls and other promotions for our existing players.
      Thank you for your understanding in this matter.
      Regards, Ben L
    • CoreySteel
      CoreySteel
      Bronze
      Joined: 25.10.2006 Posts: 3,366
      Send again! They have to forward your e-mail to appropriate apartment!
    • overbe
      overbe
      Bronze
      Joined: 27.07.2008 Posts: 1,098
      WAWAWEEWA :D
      got my acc retracked!!!

      Thx for help, m8s!!!

      write straight to affiliates@pokerstars.com

      p.s. Martynai, bandyk dar karta!!! :) (LT)


      ----------------------------------------

      Hello,

      Thank you for your email.

      I can confirm that your account was actually created in October 2007 and so it was possible to link your account to PokerStrategy.

      If you have any further questions please remember we have just launched our new affiliate programme and you can now contact us by emailing affiliates@pokerstarspartners.com

      Kind Regards,
      Jo
      PokerStarsPartners
      Affiliate Support Team.





      ----- Original Message -----
      From: support@pokerstars.com
      Sent: 2008/08/10 08:16:17
      To: affiliates@pokerstars.com
      Subject: Fwd: Re: Poker Strategy re-tracking

      >
      >----- Original Message -----
      >From: xxxxxxxxxxxxxx
      >Sent: 2008/08/10 07:33:45
      >To: support@pokerstars.com
      >Subject: Re: Poker Strategy re-tracking
      >
      >Hi again.
      >
      >There is probably mistake, bacause there are people on Poker Strategy forum
      >who got retracked by PS.
      >
      >According to info from Poker Stars support PS accounts can be retracked if
      >they are registered from September 2007 and there wasn't antered any code.
      >
      >Here are few letters written by your support staff to these people.
      >
      >Please check it once again, it is very important to me. Thank you for help!
      >:)
      >
      >--------------------------
      >
      >Hello ,
      >
      >Thank you for contacting us.
      >
      >I have forwarded your email to the our affiliates department so that they
      >can further assist you with your request. They will contact you as soon as
      >they have an update regarding this situation.
      >
      >Thank you for your patience and cooperation in this matter.
      >
      >Regards,
      >
      >Silkeh
      >PokerStars Support Team
      >
      >----------------------------
      >
      >Hello,
      >
      >Thank you for your email.
      >
      >It is true that Pokerstars can tracker players to Pokerstrategy.
      >Unfortunately this offer is only available to players who opened there
      >account after September 2007.
      >
      >I can see that you opened your account in July 2007 and so unfortunately I
      >cannot track your account to Pokerstrategy.
      >
      >Sorry for any inconvenience this may have caused.
      >
      >If you have any further questions please do not hesitate to ask.
      >
      >xxx
      >Affiliate Support Team
      >
      >
      >
      >-----Original Message-----
      >
      >From: PokerStars Support
      >[*mailto:support@pokerstars.com*<support@pokerstars.com>]
      >
      >
      >Sent: 2008 m. rugpjūčio 10 d. 13:07
      >
      >To: xxxxxxxxxxxxxxxxxx
      >
      >Subject: RE: Poker Strategy re-tracking
      >
      >Hello Andrej,
      >
      >Thank you for your email.
      >
      >Unfortunately, if the PokerStars account was created in 2007 and no
      >affiliate` s code was used, then it cannot be tracked to PokerStrategy now.
      >
      >We are sorry, but we cannot accommodate your request.
      >
      >Also for future correspondence, could you please contact us from the email
      >address registered in your PokerStars account. For account safety and
      >security reasons, we are unable to address specific account issues unless
      >the email comes from the registered and verified email address on your
      >account.
      >
      >Thank you for your understanding, and please do not hesitate to contact us
      >if you need any further assistance.
      >
      >Regards,
      >
      >LyubimaM
      >
      >PokerStars Support Team
      >
      >
      >
      >----- Original Message -----
      >
      >From: xxxxxxxxxxxxxxxxx
      >
      >Sent: 2008/08/10 05:16:41
      >
      >To: support@pokerstars.com
      >
      >Subject: Poker Strategy re-tracking
      >
      >>Dear PokerStars support,
      >
      >>
      >
      >>My name is xxxxxxxxxxxxx and I am a member of PokerStartegy.
      >
      >>Recently on our forum I heard that our accounts could be tracked.
      >
      >>When I registered to PokerStars I did not use any other affiliate's
      >
      >>code, due to the fact that I was not member any of them and i
      >
      >>registered if i right on November 2007.
      >
      >>
      >
      >>Is it still possible to track my PokerStars account to PokerStrategy? I
      >
      >>would really like to earn StrategyPoints.
      >
      >>Username: over.be
      >
      >>
      >
      >>Thank you very much in advance!!!
      >
      >>
      >
      >>Kind Regards,
    • gambleris
      gambleris
      Bronze
      Joined: 25.11.2007 Posts: 82
      Bet lietuvių matau čia nemažai susirinkę. :)
    • strat9
      strat9
      Bronze
      Joined: 06.02.2008 Posts: 511
      Does pokerstars appear under the strategy points for you? Have you earned any yet?
    • overbe
      overbe
      Bronze
      Joined: 27.07.2008 Posts: 1,098
      Firstly, you need to fill the form in Poker Strategy with your nick under Poker Stars section. Then pobably you'll need to wait for several days, as info doesn't refresh instantly.

      Mine hasn't refreshed yet.

      p.s. (in Lithuanian) aha, nemazai:) ) gal reiketu kokius nors meetus organizuot pvz Vilniuj jeigu daug Vilnieciu? Visgi butu naudingiau visiems, pasidalint patirtim.. Pvz vakar laimejau antra vieta step nr. 6 sng party pokery. 1000$:)
    • SpreeXXL
      SpreeXXL
      Bronze
      Joined: 04.03.2008 Posts: 47
      I received this mail from them:

      Hello,

      Thank you for your email.

      Unfortunately we are unable to re-track your account to PokerStrategy.
      In order to be linked to this site, you would have had to create your
      PokerStars account via a link on their site.

      We appreciate that we have been able to do this in the past, however we can
      no longer provide this service. We hope you understand why we cannot
      accommodate your request, and hope that it does not deter you from playing
      at PokerStars. We have our own VIP club with excellent rewards, and our FPP
      store where you can spend your hard earned FPPs. Details of both can be
      found at http://www.pokerstars.com.

      Kind Regards,
      Jo
      PokerStars Affiliate Team.


      I have never added any money to my pokerstars account, it is play money account. I am tired of PartyPoker and of its software. It is almost impossible to play when you are using their online version (Mac user).

      So should i add money using pokerstrategy code or is it impossible for me to re-track my account?

      Hope to hear from you guys.

      Thank you,
      Raido
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