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PartyPoker isn't giving me the +$100

    • cryoburn
      Joined: 17.11.2008 Posts: 322

      I've registered on PP on the 26th of July and took less than a month to complete the 300 points to release the $50 playing NL5.
      I now have made more than 450 points so I would have to receive an extra $25, right?


      As I wasn't getting the $25 I emailed PP.

      Their reply:

      "Thank you for contacting customer service.

      You received a cashout restricted bonus of $49 from Poker Strategy and
      you were required to earn 300 Points before the partial release
      restricted bonus could be activated.

      As the bonus amount was completely used and exhausted before you could
      meet the restrictions you are not eligible for the second bonus.

      However, I see you have another bonus ‘LBONUS50’ in your bonus account.
      This is a no deposit, partial release restricted bonus. The partial
      release restricted bonus amount is divided into 2 parts of $25 each.
      That is, as and when you meet the restrictions for the slots (200
      Loyalty points for each slot) the bonus amount will be gradually
      released. You have 30 days to complete the restrictions.

      Please follow the procedure below to opt-in for the bonus in your

      1. Login into PartyPoker.
      2. Select “My Account”, from the list below select “Bonuses" and then
      check "New Bonus offers" on the right hand side of the lobby.
      3. You will find your available bonus and the bonus code. In order to
      activate the bonus click “Claim Now” and then click on the "Yes-Opt In".

      Please Opt-into the bonus before 23:59:59 on or before Sept 12, 2009 to
      take advantage of this bonus offer.

      I apologize for any inconvenience caused and appreciate your
      understanding in this regard.

      We sincerely hope the above information was comprehensive enough.
      However, should anything remain unclear or you have other or related
      queries, do not hesitate to contact us again. We shall delightfully
      assist you.

      Wish you Luck in your games!

      Thank you for choosing us as your online gaming site.

      WTF?! :f_confused:
      What do they mean with the bonus competly used and exhausted?!
      I played only NL2, just a bit of SSS NL10, and mainly NL5.

      Help anyone? :f_cry:
  • 4 replies