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[Closed] Strategy points taking ages to update?

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TonyRice
Joined: 30.01.2010

Are the strategy points taking ages to update or is it just mine/pokerstars being slow? IVe been on the same amount of points for 3 or 4 days do they normaly take this long to update? thanks


2 replies
justkyle88
Joined: 07.05.2008

Hi ExternalUseOnly,

Whilst generally the points are updated quickly (just a couple of days delay) most of the time, there are sometimes small delays, the most common reasons for these are as follows:

  1. Some form of platform delay in sending the tracked player data (beyond PokerStrategy control);
  2. Newly signed up accounts sometimes take a few days to be totally tracked through;
  3. Around the start and end of calendar months, sometimes a few days delay whilst PokerStrategy gather data, update points & calculate status upgrades etc.

These are normal, don't panic, you will not lose any points, they will all still be recorded and will be visible on your home page within a few days (maybe even just hours).

Regards,

Kyle


TonyRice
Joined: 30.01.2010

thanks for reply, just impatient. i wanna be gold already!