Are the strategy points taking ages to update or is it just mine/pokerstars being slow? IVe been on the same amount of points for 3 or 4 days do they normaly take this long to update? thanks
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Hi ExternalUseOnly,
Whilst generally the points are updated quickly (just a couple of days delay) most of the time, there are sometimes small delays, the most common reasons for these are as follows:
- Some form of platform delay in sending the tracked player data (beyond PokerStrategy control);
- Newly signed up accounts sometimes take a few days to be totally tracked through;
- Around the start and end of calendar months, sometimes a few days delay whilst PokerStrategy gather data, update points & calculate status upgrades etc.
These are normal, don't panic, you will not lose any points, they will all still be recorded and will be visible on your home page within a few days (maybe even just hours).
Regards,
Kyle