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[Closed] Elephant doesn't do anything

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Tscek
Joined: 10.12.2010

Hey, I've installed pokerstrategy.com, but it doesn't seem to do anything. I play NL2 @ Full Tilt and the only thing I can see there is a little black box saying "Stats will be shown once enough hands have been played" or something like that. When I import the hands it says imported: 63 errors: 63 (for example), all the stats/graphs are empty no matter what filters I set. I'm using 0.90 elephant, I believe. (downloaded it from this link: http://static.pokerstrategy.com/software/9/download/setup-elephant-0.90.exe ) My Full tilt poker is in Engllish. I play on a laptop and a pc and the elephant doesn't work on either of those.

This is the beginning of the error folder:

2010-12-19 12:08:03,437 - 78 (UTC:2010-12-19 11:08:03,437) [1] INFO Welcome Message:
---------------------------------------- Launching 'Elephant.exe' (Version: 0.90.30913.3) ----------------------------------------------------------------------
2010-12-19 12:08:04,953 - 1593 (UTC:2010-12-19 11:08:04,953) [3] INFO Welcome Message:
-------------------- System Info --------------------
CPU: AMD Phenom(tm) 8650 Triple-Core Processor at 2311 Mhz with 3 cores (x86 Family 16 Model 2 Stepping 3)
OS : Microsoft Windows XP Professional (Microsoft Windows NT 5.1.2600 Service Pack 3)
RAM: 2.00GB
Culture info: en-US

2010-12-19 12:08:05,875 - 2515 (UTC:2010-12-19 11:08:05,875) [1] INFO Welcome Message:
-------------------- System Info --------------------
CPU: AMD Phenom(tm) 8650 Triple-Core Processor at 2311 Mhz with 3 cores (x86 Family 16 Model 2 Stepping 3)
OS : Microsoft Windows XP Professional (Microsoft Windows NT 5.1.2600 Service Pack 3)
RAM: 2.00GB
Culture info: en-US

2010-12-19 12:08:29,203 - 25843 (UTC:2010-12-19 11:08:29,203) [1] INFO Welcome Message: Installed PostgreSQL version: PostgreSQL 8.3.0, compiled by Visual C++ build 1400
2010-12-19 12:08:35,718 - 32359 (UTC:2010-12-19 11:08:35,718) [1] INFO VersionUpdate: Starting background version check...
2010-12-19 12:08:35,937 - 32578 (UTC:2010-12-19 11:08:35,937) [12] INFO VersionUpdate: Background version check finished.
Latest Version: 0.87.1381.2210
NewVersionAvail: False
IgnoreUpdateVersion:

2010-12-19 12:08:52,546 - 49187 (UTC:2010-12-19 11:08:52,546) [14] ERROR PokerStrategy.Elephant.Import.PipeNode.Parser: Exception caught in Void PokerStrategy.Elephant.Import.PipeNode.PipeNodeBase.ThreadFuncWrapper(PokerStrategy.Elephant.Import.PipeNode.IPipeContext): Content failed to match.
Will put this work item into error queue
2010-12-19 12:08:52,546 - 49187 (UTC:2010-12-19 11:08:52,546) [14] ERROR PokerStrategy.Elephant.Import.PipeNode.Parser: There was an error parsing a hand:
PokerStrategy.Elephant.Import.PipeNode.PipeContext
-------------------- PokerStrategy.Elephant.Parser.ParserException.InvalidMatchException --------------------
- Message: Content failed to match.
- HandHistory: Full Tilt Poker Game #26507053774: Table Breen - $0.01/$0.02 - No Limit Hold'em - 20:50:03 CET - 2010/12/18 [14:50:03 ET - 2010/12/18]
Seat 1: shame77 ($2.02)
Seat 2: chipking300 ($1.40)
Seat 3: Ccek ($2)
Seat 4: Azim111 ($2)
Seat 5: Wiggums5 ($4.72)
Seat 6: jonnytop ($4.96)
Seat 7: Sliver_4242 ($1.58)
Seat 8: szajbs11 ($1.64)
Seat 9: evel1nka ($1.33)
szajbs11 posts the small blind of $0.01
evel1nka posts the big blind of $0.02
5 seconds left to act
Ccek posts $0.02
The button is in seat #7
HOLE CARDS
Dealt to Ccek [Qs 2c]
shame77 folds
chipking300 folds
Ccek checks
Azim111 folds
Wiggums5 folds
jonnytop raises to $0.04
Sliver_4242 folds
szajbs11 calls $0.03
evel1nka has 15 seconds left to act
evel1nka calls $0.02
Ccek folds
FLOP [Ks Ac 3h]
szajbs11 checks
evel1nka checks
jonnytop bets $0.04
szajbs11 folds
evel1nka folds
Uncalled bet of $0.04 returned to jonnytop
jonnytop shows [3c 3s] three of a kind, Threes
jonnytop wins the pot ($0.14)
SUMMARY
Total pot $0.14 | Rake $0
Board: [Ks Ac 3h]
Seat 1: shame77 didn't bet (folded)
Seat 2: chipking300 didn't bet (folded)
Seat 3: Ccek folded before the Flop
Seat 4: Azim111 didn't bet (folded)
Seat 5: Wiggums5 didn't bet (folded)
Seat 6: jonnytop collected ($0.14)
Seat 7: Sliver_4242 (button) didn't bet (folded)
Seat 8: szajbs11 (small blind) folded on the Flop
Seat 9: evel1nka (big blind) folded on the Flop

Any help would be appreciated.


17 replies
eteris
Joined: 26.08.2007

maybe newer elephant version would help 'cause 0.90 is pretty old, you can download it from here


Tscek
Joined: 10.12.2010

I'll try that. I got the link from this stickied topic, so I thought it was the latest version.
PokerStrategy.com Software

Edit: Ok, I updated to the newer version as the poster above me suggested and there's no improvement. Any other thoughts?


mrk1988
Joined: 04.02.2007

Hey Tscek,

are you sure you updated to version 0.96?

The problem with FullTilt Poker (ET Time) is fixed already.


Navrark
Joined: 27.01.2010

Hello,

I have the same issue as the OP. Elephant doesn't do anything, all I get is errors when importing hands. For every hand imported there is an error.

Where is the link to download version 0.96? When I go into the area of PokerStrategy with different software downloads, the most recent downloads of Elephant are 0.88 and 0.90. Where is 0.96? Ah, I found the link above. Downloading now and will install...

I installed the version at the link which is 0.95xxxxxxxx and it doesn't work despite reseting defaults. Is this perhaps because I have everything installed on the D: Partition? Argh... 7-8 hours spent reinstalling, gone forever...


mrk1988
Joined: 04.02.2007

Please visit http://elephant.pokerstrategy.com for the latest version.

Also, if you are having troubles installing the elephant, please open a new thread and describe your problems as detailed as possible.


Tscek
Joined: 10.12.2010

Everything works nicely now.
I have one more question: Is there a way to merge stats from two computers?


mrk1988
Joined: 04.02.2007

Hey,

I'm glad everything is working correctly now. There is no way you can merge two databases. You have to import each and every handhistory file to your database.


Navrark
Joined: 27.01.2010

Originally posted by Tscek
Everything works nicely now.
I have one more question: Is there a way to merge stats from two computers?

What was the solution for you to get it working?

Navrark


liferunner
Joined: 17.12.2010

I have same problem importing hands i'm using elephant 9.6 on full tilt client. If anybody can help me somehow?


hi,

had the same problem with full tilt hands import

i solved it by changing time zone in full tilt software to ET (Eastern Time).

hope it helps :)


Hi, I had the same problem with 0.90 version, I deleted it and installed 0.96 (twice), but it is even worse - the HUD in Fulltilt continuously shows "stats will be displayed once you have played enough hands" or similar, and moreover it is impossible to run the program as such - it only creates an icon on the tray, but that's all. I have Win 7. Any suggestions?


mrk1988
Joined: 04.02.2007

Originally posted by votys
Hi, I had the same problem with 0.90 version, I deleted it and installed 0.96 (twice), but it is even worse - the HUD in Fulltilt continuously shows "stats will be displayed once you have played enough hands" or similar, and moreover it is impossible to run the program as such - it only creates an icon on the tray, but that's all. I have Win 7. Any suggestions?

Please open a new thread for your problem and check out this link:

Template for support reports


Navrark
Joined: 27.01.2010

Originally posted by moovet
hi,

had the same problem with full tilt hands import

i solved it by changing time zone in full tilt software to ET (Eastern Time).

hope it helps :)

Are you kidding me? This should fix everyone's problems? Wow! I'm scared to try again though as I have spent so many hours on this already and I can't handle more frustration. I have been using Hold'em Profiler while waiting for Elephant to leave Beta.


MichaelWagner42
Joined: 12.09.2009

The time zone issue will be fixed in the upcoming 0.97 version from our Elephant Developer Blog.

Ciao
Michael


JDOG420
Joined: 29.09.2009

No response from you guys.

Pretty much what I expected.

I filled out the template and you just deleted it without responding.

I tried to get help but you just ignored me.

I WAITED AND COLLECTED POINTS SO I COULD USE ELEPHANT BUT YOU REFUSE TO SUPPORT IT.


JDOG420
Joined: 29.09.2009

edit by HannesZ: Please mind your language! Our Elephant forum is covered during the working hours and you will receive an answer to all your questions. Flaming won't help you, do get a proper answer.


MichaelWagner42
Joined: 12.09.2009

Hi,

As Markus has already told you in the blog comments and your other recent post: Please watch your language!

As for the topic: We already posted, that this issue is fixed in the 0.97 version which can be downloaded from our Elephant Developer Blog.

Ciao
Michael