I'll just use this thread, so I don't open a new one for just my problem, and the title seems to fit. Maybe one of the moderators could help me.
I have cleared (or so I think) the extra 100 $ on Titan Poker (and I even checked my rake with their online help and it is over 350$ and I recieved my full 100$ extra), but when I wanted to cash out (nothing personal, PS, thanks for the money and the lessons, but I just dont like the Titan software), I received the following e-mail:
Your account was previously credited with a bonus. Part of the terms and conditions applied to this bonus states that you must play a certain amount of points in order to be eligible for withdrawal.
To date, you have not accumulated the minimum amount of points that would qualify you for a withdrawal. Therefore, your withdrawal request has been declined and the amount was returned to your account balance.
Note that the withdrawal amount was credited back to your account and you are welcome to cash out any balance excluding the bonus. If you wish to forfeit your bonus, please make cash out request once again but leave the bonus amount given to you in your balance.
If you wish to cash out the bonus , please accumulate an additional 1626.2 points. Once you have completed the requirements, you can resubmit your withdrawal request and it will be processed as soon as possible.
So, I'm not really clear where the problem is. As I understood the PS site, I could cash out as soon as i clear the bonus (350$ in rake), but now they're telling me I have to collect almost as much Titan points as I did while clearing the bonus. Did I not understand the PS bonus correctly, is there a problem with Titan poker support or is the problem something completly different?
Thanks for your help!