[Closed] Account blocked with my holidays money in it...

Hi Corvette1981,

ugh, really sorry to read that you're having problems with your 888 account.

Have you tried to contact them and receive an explanation?

Ingrid

This is my reply to them:

Is that a joke? Fold equitty is huge on internet poker and part of my gamplay is to make tight players fold good hands... Can you explain " The patterns we are concerned with include members intentionally losing hands through our tables." ?

I read other players who were gaining money on 888 received the same email.. do they chase good players at 888?

Also, once at a table there was a guy totally on tilt against me (he was losing money) who said he's gonna fill a complain against me..

Don't know if it's related

Originally posted by Corvette1981
Also, once at a table there was a guy totally on tilt against me (he was losing money) who said he's gonna fill a complain against me..

Don't know if it's related

maybe, maybe not.. I wouldn't know for sure unless we ask the poker room. Have you got that user nickname or hand history or similar doc?

No I don't have log of this guy, it just made me laugh at the time

I don't think it's related though

ok then, please let me know when you received a reply to your last email.

Some advice:

- try to avoid: attacking style (even if I would understand your reasons )
- long explanations.. and wall of text
- You could write short, simple questions... just shoot directly to the point

Hope it gets solved soon.
Ingrid

Here is what they answered, INCREDIBLE !!!! They accuse me of doing money laundry on 3 pots of MAXIMUM 10$, and thus taking my 1000$ brankroll for them !!!!

Good Afternoon Benoit.

I firstly apologise for the delay in responding to your email. I have reviewed your account and also your game history.

Whilst reviewing your game history I see that you have been participating in the transfer of money on our tables. As previously explained to you, this is when one member intentionally loses to another member so money can be transferred.

We are in particular concerned regarding your game play with "EliotUltra, Samustara & Pipiolin88". Using our tables to transfer money is strictly against our Terms and Conditions and will not be tolerated.

In our Terms and Conditions which you agreed to upon opening your account you declare that the source of funds used by you for gambling on the Site is not illegal and that you will not use the Service in any way as a money transfer system.

You will not use the Service for any unlawful or fraudulent activity or prohibited transaction (including money laundering) under the laws of any jurisdiction that applies to you (in particular, the laws of Gibraltar). If there is any reason or any information that you could provide us with to help with this investigation please inform us at you earliest convenience. Regards Sherylee Operations Department

And my answer...

Hope someone from 888 is reading this forum.. I'm gonna post in 2+2 too, THEY are the cheaters!

Sherylee,

I have in no way been doing money transfer on 888, and I don't see why would I do on such small pots. I usually play small stakes as you probably noticed.

Can you send me the complete history of the hands involved in the case please?

Regards, BL

That's a good reply I don't see why anyone would chipdump for pots of $10 when you can just use the transfer feature Hopefully you get it sorted.

Corvette1981, what is your nationality? What nationality have the other 3 persons involved in this matter? Is anyone of those 3 usernames involved in fraudulent deposits actions? On what tables were you playing? How many players were on at those tables when you won that money from those players? Where you chating on tables with those 3 usernames? How many hands did you played with them? Was it hit and run style?

I'm Belgian

For the other questions I will answer to you when 888 gives me the hand history. I usually play NL5 and NL10.. sometimes NL20.

It seems they don't want to cooperate in sharing the involved hands history... AND ask me to justify on my gameplay with no data provided...

They keep on saying the same things

Good Morning Benoit

The patterns of play we are concerned about are with members: EliotUltra Samustara Pipiolin88

Using our tables to transfer money is strictly against our Terms and Conditions and will not be tolerated. Therefore could you please explain any game play which is relevant to the above mentioned members and on your relationship with these members.

Once we receive your response, we shall be able to proceed with your account.

Regards
Natalie Operations Department Cassava (Gibraltar) Ltd

OMFG WTF?? And I was thinking of joining 888, but the horror stories about the support are really getting to me.

They unblocked my account.. I removed all my money, this was too scary

A happy ending

Im happy you got a good outcome.

What did they say in the end?

Carl

Happy End

I" ve been playing on 888 for a year now ,and i had only problems with withdraws...For exp. I cashout on my credit card and they split it across neteller, my other card and bookers! Pretty rediculous

their explanation?

Probably you used all of them to deposit at some point and haven't withdrawn since. This is the same system PokerStars has, so nothing new.