[Closed] Elephant not counting all my hands?

Ok so I solved the problem by sitting down at a game and only playing one single round of hands. It turns out that for some reason the amount of hands i'ved played shown in the history on William Hill is wrong. I assume it counts hands as soon as I sit down at a table even though i'm choosing to wait for the big blind and so on or if i'm currently sitting out it still counts this and adds it the column "Hands".

The amount of hands I played during this round was 7 and Elephant succesfully monitored them all. Looking in the history on WH it says 13 which is 5 hands that I wasn't dealt any cards.

It's still kinda weird because when I chose to wait for big blind there was a total of 4 (including the round where I chose to wait for bb) rounds that I did not participate in and looking in the history of WH I can see all these hands. After those hands where I didn't have any cards the 7 following hands (those monitored by Elephant as well) are hands that I did play. The weird thing is after those 7 there is no more hands in WH history and adding 4 + 7 means there is 11 hands total (4 of them I did not play and 7 which I did play) so the logical conclusion would be that the "Hands" column on WH should say 11 but as I said before it says 13 for some reason. So there is 2 hands that i'm not sure where WH history gets from... Maybe the "Hands" column lists the total amount of hands which where played from the time I sat down at the table to the time when I leave it...

Not sure if you understand any of this, might be a bit confusing and my English is not perfect i'm sure but the fact remains that Elephant is doing it's job correctly whilst WH history i'm not so sure what it's doing =P

♠_thumbsup:

PokerStrategy.com Elephant does not monitor / import hands in which you weren't dealt any hand. This is to prevent datamining, etc...

Also, it wouldn't make much sense to import hands you didn't participate in.

Consider talking to William Hill regarding this issue.