Dear forum members and dear admins,
Please read my problem and guide me
In a past 4 months i invested a lot of time and effort in a Tell-A-Friend program. Yesterday i tried to make MY FIRST payout but i was denied with a standard message, to send a ticked to Customer support, which i did.
I told them about my problem, and their answer was that i`m excluded from participating in our Tell-a-Friend promotion for security reasons and that they are unable to provide specific details of how this decision was reached and it cannot be reversed.
What a nonsense . I didnt recieve any notice(ticket, mail) about my exclusion from TAF. I was also checkin at least once a week my invite friend page and i was able to track my invites and their progress with no problems and knowledgethat im excluded from TAF. Thinking that im earning money...What a fish
After receiving first ticket from customer support, i wrote another ticket, saying that i am quite sure that i didnt broke any security policy,that i followed every protocol, that I verifed my ID on this site by sending the proper documentation that was requested, and that im also quite sure that friends that i invited did the same, some of them were even contaced by phone by Poker Rooms for verifying ID.
The answer was the similar to the first one with one new nonsense , that information about my blocked account could theoretically be abused to disable our security system
Dont you people think that i at least deserve a proper explanation for not being able to withdrew what i have earned? I do, so i wrote again
In my 3rd ticked i was no longer asking customer support for info on my account because i assumed that was dead end. I asked them to direct me to a person who is authorized for that matters, with accent that im not asking about any further details regarding my blocked TAF account.
And their answer was that they are not able to provide any specific details as these decisions are made by their security team in line with their security policy. They have to protect their procedures and this is why they will not able to provide any more details regarding this matter.
Im still laughing, like talking to my grandmother. No hard feelings customer support.
And in my 4th ticket i came out stupid, i again asked from Customer support to direct me to to their security team. And i beg them not to give me the pattern or template answer.
And does anyone have an idea what was in their final ticket and why am i addressing here?
Same old, same old ticket, just paraphrased.
In a conclusion,
Are they telling me that this is standard procedure (for example i go to a betting site like BWIN and i make bets on sports and make a profit, and when i try to withdrew money, something like this suppose to happen,)? No proper explanation, nothing, just closed doors.
