[Closed] [DONE] Sidekick wont catch partypoker sessions

Hey Mikkel,

in both cases, your hand history should be saved in a folder we know and it also should be in english language so PokerStrategy.com SideKick should be able to read it just fine.

Please export your logfiles using the right-click menu for PokerStrategy.com SideKicks tray icon -> 'Export Logfiles'.

A file will be created on your desktop. Please attach it to an e-mail and send it to application-services[at]pokerstrategy[dot]com.

With your logfiles we will be able to figure out what's going on exactly.

Please include a link to your post/thread in the e-mail.

Thanks in advance,
Markus

Hey Mikkel,

thanks for your e-mail.

Please uninstall PartyPoker and install it in to the default location! Make sure your hand history is also stored in the default location.
Install it in english and play a few hands with PokerStrategy.com SideKick running.

Before you do that, please run the following tool and send us the data collected to the same e-mail adress you sent the logfiles to.

DiagTool

Thanks.

hehe ok this is really weird, when I try to install partypoker, it tells me the default directory is C:\Program Files (x86)\Canon\Easy-WebPrint EX
Somehow I doubt that is how it's suppose to go

Maybe you could direct me to the right folder then?

Or can you from that see whats wrong, because I think it should direct to something like x:\Programfiles\party(something)\partypoker

I'm guessing it's an error in windows...

heeelp

PS I also have the Danskespil app installed, can that somehow mess up the partypoker installation, Danskespil is using partypokers software, and can only be installed in danish i think.

Hey Mikkel,

party poker was installed to this default location on my machine:
C:\Programs\PartyGaming

Try installing it there by entering the path manually.

Ok I've tried under c:\Programfiles and c:\Programs
the partpoker app complains if I install them elsewhere, but I'm not successfull in getting sidekick to recognise the hand history.

I also noted that HM2 won't do it automatically, and I have to direct it manually, not sure if that means anything?

I'm thinking about a format c:\ TBH
But I'm in doubt it will work, maybe I'll install the windows as a english version instead of danish.

I also get an error when running the diagtool, should I copy paste the stuff it writes down and send in an email instead. It says error analysing data, but gives me a report I can copy paste. Not sure if the error means anything

Just don't think sidekick likes my partypoker install
I was thinking that it might be due to the fact that the app is called PartyPokerDK?
But i'm guessing then more ppl from denmark would have this problem...

Sorry for the wall ♦

Best regards
Mikkel

Hey Mikkel,

your post made something clear. You are not installing the international client for party poker.

The PartyPokerDK client is currently not supported by PokerStrategy.com SideKick - no matter where you are installing it to.

I'll let you know how we are moving forward with this issue shortly.

Please send us the DiagTool error via E-Mail.

Cheers,
Markus

Hey Mikkel,

have you installed the international party poker client yet?

Everything's working as intended?

Hi, no I havn't been able to find an international client, so still only recieveing kicks from Titan poker

It might be that the danish client is resstricted to danish players because of our login, which has to pass true something called Nem ID, so the goverment can keep track of our poker money

So not sure how to solve the problem

Thanks for the information. I will discuss this with my colleagues on monday!

Hey Resilence,

we have discussed this internally but no decision has been made as of yet how we will be dealing with PartyPokerDK.

You will hear from us as soon as we know more. ♠_cool:

Ok, I'll be waiting in excitement

Hey Resilence,

we have implemented PartyPoker.dk support. Please try it with the latest version (it's downloaded automatically) and report back.

Thank you!

Well It doesn't seem to work on my side atleast.
Are you sure that sidekick updated, I usually notice?
Not sure what to do now?

Hey Resilence,

please send us a recent logfile export and we will take a look at it.

Hey,

thanks for sending in logfiles - we are investigating.

Hey Resilence,

please go ahead and do the following:

Open up this folder "%localappdata%\PokerStrategy.com\" and delete the "PokerStrategy.com SideKick" folder.

Start PokerStrategy.com SideKick (you should get the newest version automatically) and play ~5 cash game hands on PartyPoker.

Close Pokerstrategy.com SideKick and report any issues please.
In case it is not working, send a new logfile export to above mentioned email adress.

Thank your for helping us!

Markus

hmm it doesn't seem to work, but I noticed something not sure if this is the issue... >_<

Opened process manager and found the process to be named PartyDenmark.exe

There send the logfile, and thank you for helping, thought you had forgot me

How can you say something like that! ♦

Alright, looks like we have a problem with the detection of PartyPoker.dk / .es in general. I'm discussing this with colleagues and will get back to you.