I participated in the cash machine promotion, tried to earn the required points needed to withdraw the bonus. I played mainly $1 SNGs so it was difficult to calculate the points I have been awarded (the points in the lobby only show they points u have multiplied by whatever multiplier your status gives). So when I thought i had earn enough points (200 in my case). I submitted a withdrawal request. Of course it was rejected because I haven't earn enough points. Now this is the shity part, no where in that withdrawal request reply email or in the cash machine promotion terms and conditions states/stated that if I submit a second withdrawal request before earning my required points the cash machine bonus will be removed.
I knew I was close enough to 200 points so I thought playing a few more tournaments will be suffice and if it is really not enough I will play more and submit another request. Because I knew it was troublesome for me to look up my tournament history and count every single point awarded. So I submitted a second request to see if I have enough points to withdraw my bonus. And to my surprise, not only is the withdrawal request rejected but I had my cash machine bonus removed because I ignored the 'warning' the first time they replied me. I mean... WHAT? WARNING? How is that a warning??? And as I mentioned before no where in that withdrawal request reply email or in the cash machine promotion terms and conditions states/stated that if I submit a second withdrawal request before earning my required points the cash machine bonus will be removed.
This is like, the icing on the cake of all the problems I had with poker770. I'm disgusted but relieved at the same time that I don't have to deal with this shit site anymore. poker770 can have their $20 back, I don't really care anymore just want to get my money out asap.
I'm not really looking for help to get my cash machine bonus back. Pretty sure it won't work and I don't really care too much. But I think it's important to tell the rest that plays there to be careful about certain things such as this. What you think is right may be wrong to them and you won't even know until you pay the price.
(If anyone can enlighten me and prove to me that this is in fact somewhere in their terms and conditions I will be extremely grateful)
Edit: Argh it was actually writen in the first reply to my withdrawal request, but somehow I missed it." Important! Please note that in case your next withdrawal request will include the cash machine bonus, without having met the conditions for withdrawing it, your bonus amount will be immediately retracted from your account, in accordance with the Terms and Conditions of this promotion." Not sure whether it's really in accordance with the 'terms and conditons' though. I don't remember seeing it.