Lotus Poker Just stole my deposit. can anyone help?

Hey lazz19,

Sorry we don't partner with Lotus Poker nor 888 so unfortunately we cannot help you with this problem. The only advice I/anyone can offer you is to stay in contact/keep contacting their customer support until you get an answer.

Sorry,
Gary.

Hello,

Thanks for the reply.

Unfortunately they will not send me any response except an automated one to say I have been self excluded from another site on the network.

Just a heads up to anyone to watch out for this.

This is just thievery of the highest standard.

Have you tried removing your self exclusion from 888
And then checking if it works on lotus ?

I didnt think I could do that, As i cant remember how long I self excluded from.
I will email 888 and see,

thanks

Originally posted by lazz19
Hello,

Thanks for the reply.

Unfortunately they will not send me any response except an automated one to say I have been self excluded from another site on the network.

Just a heads up to anyone to watch out for this.

This is just thievery of the highest standard.

How long have you been receiving the automated reply for? Is it hours/days?

The automated replies came today after each email I sent.

I then tried to send two other emails to a different section of support.

Have heard nothing back in the last hour or so.

I tried to just see if i could find out when the self exclusion would expire or could they refund the deposit.

But they dont answer any of these questions.

They just automated the response each time.

Hang on in there

Here is the repsonse.

>
> I am Russell M from the Operations Department at Cassava Enterprises
> (Gibraltar) Ltd., Cassava Enterprises manage operational services for
> LotosPlay. I am contacting you with regards to account with username
> "lazz19".
>
> As this account is related to other accounts that have been closed across
> our network for Responsible Gaming reasons, such as Self Exclusion, we have
> temporarily suspended your membership.
>
> You can contact us regarding your account status to discuss this further,
> or once the Self Exclusion period has expired.
>
> We apologize for any inconvenience caused.
>
> Regards,
> Russell
> Operations Department
> Cassava (Gibraltar) Ltd.

When i respond " to discuss the account status further " i just get the same email sent back to me.

>

It may take a day or two to get someone to properly respond

cheers for the replies.

Will wait it out and see if I hear anything back.

thanks.