Skrill verification process (7 days & nothing)

Hey GoToCashiere,

Please contact pokerstrategy@skrill.com for further assistance

Kind regards,
Gary.

Originally posted by HollyMichelle
Hey GoToCashiere,

Please contact pokerstrategy@skrill.com for further assistance

Kind regards,
Gary.

Thank you Michelle I will do this

Thank you for providing that email HollyMichelle I got quicker responses

However I have had to cancel my application for the Mastercard.

Before I applied I emailed support asking will accept my out of date passport along side me sending my birth certificate and verifying my address as a form or valid Identification and got an email back saying yes this was fine, So I went ahead and ordered a letter through the post to verify my address and then uploaded some utility bills with my passport and birth certificate and finally the £10 fee for the card then only be told they wont accept my expired passport..

Just a waste of time which is why I checked before I signed up if my passport would be Ok.

Do you know now if I will receive a refund of the Card fee I applied for, its not much money but would rather not pay for something I can not now get until in the future when I re new my passport (no drivers licence either).

No worries,

I don't know, maybe support can tell you this also? Or have you asked them already?

I emailed earlier, Ill check my emails in a week ♦

Let me know what happens please

i have been w8ing for 3 weeks now and no response ♦

Originally posted by vuciitis
i have been w8ing for 3 weeks now and no response ♦

Have you tried our VIP email address? pokerstrategy@skrill.com

Originally posted by HollyMichelle

Originally posted by vuciitis
i have been w8ing for 3 weeks now and no response ♦

Have you tried our VIP email address? pokerstrategy@skrill.com

will give it a shot, tnx

No worries, hope it works out

Email received today along with my refund. Thanks for the help

Great news, you are very welcome!

Hey Michelle even tho I could not verify my identity to get the pre paid MasterCard due to my expired passport can I still use Skrill to withdraw from PokerStars and then withdraw to my bank account? For faster withdrawal. I mean I have verified my address, and verified my bank account but I just don't want to deposit into Skrill via Stars to be sent an email saying my Skrill account is locked and money held until I supply a valid passport. Hmm actually typing this makes me think its not even worth risking it to save a few days on withdrawal.

Hey,

Have you ever verified your identity with Skrill before? If you've never had any issues then I don't forsee any problems. But it is probably best to double check this with their support channel again