Skip to forum
Notifications
Clear all

Hand Importing and HUD Refreshing problem

9 Posts
3 Users
0 Reactions
1,844 Views

Hello,

I have a Problem with refreshing my Hands in HM2. it refreshes all 1 hour. sometimes longer. I checked my Hand history Folder, Auto importing, manually importing and everything but nothing works. My "Reports" and "Active Sessions" doesnt even react when i try to refresh.

Same with the HUD on the table. it takes Ages to refresh the statistics. When a Player already left the table and someone else is sitting on his place, it still Shows the statistics from the Player before. :(

Help? :)

Thanks


Reply
Quote
8 replies
netsrak
Joined: 11.03.2006

Which pokersite?
Which gametype?
Which HM version?
Which operating system?

When a player leaves the table you need to play one more hand before the Hud should refresh without this player.

Are the hands imported with the correct date and time? You may need to adjust this under Hand Importing -> Site time adjustments.
And please check your configuration of auto-import and archive folders - an archive folder must not be in the same folder hierarchie as an import folder and auto-import folders should be empty except latest hands.


Reply
Quote

I used to have this issue with ZOOM, but then an update fixed it.
Are you playing zoom perhaps?


Reply
Quote

Pokersite: Pokerstars
Gametype: NL Holdem, Cashgame, 6max, 5/10
HM2 Version: 2.0.0.7778 Holdem Pro
I got a Intel Core 2 Duo, 4GB RAM, and a 64 bit Windows System.

Yes but even when i Play on the table for 2 hours, it still Shows the previous Player. so it doesnt even refresh, it just freeezes.

I checked all the Auto impoting and Archive Folders stuff, and it seems everything fine. I checked the Site time adjustments and it should be fine too.
the weird Thing is that the same happends on my Laptop. My friend installed HM2 aswell and he got the same Problems....

I hope u can help me. its frustrating !

aXSesPS no, i dont Play Zoom.

Thanks,
ZeDe


Reply
Quote

If you are using windows 7 or vista , can you turn user account control off?

start --> type in "uac" --> select "Change User account control settings"

put the bar all the way down


Reply
Quote

i checked and its already all the way down... ;(


Reply
Quote
netsrak
Joined: 11.03.2006

You need to start the stars client as administrator and please see our Zoom FAQ:
http://hm2faq.holdemmanager.com/questions/1931/How+to+setup+Holdem+Manager+to+run+with+Poker+Stars+Zoom+Tables


Reply
Quote

ok seems like nothing works of this... my friend has the same Problem and on my Laptop aswell. how is this possible? i think i gonna contact the support@holdemmanager.com for more help. thanks anyway!

ZeDe


Reply
Quote
netsrak
Joined: 11.03.2006