After about 3 years without problems with Neteller and small transactions, I started to do some more business using their Net+ Card and become a VIP, they froze my account without prior notice.
They already got all my documents years ago, I was fully verified.
I tried to contact them immediately via telephone, the lady on the other side, which sounded like she's from Bulgaria or Romania, first asked me all my security questions and some transactions from my account, then she told me I account was locked due to ongoing investigations and there is nothing more she can do for me, I should write a mail to investigations and wait for a reply.
Are you kidding ? "Waiting for a e-mail reply" is a absolute no-go when I comes to financial services of this importance. There is not only 100 $ in the account.
So.. Now I'm waiting with my money frozen in the account for two days, I've called customer service twice, they told me to write e-mails...
I've used the contact form, wrote two mails to investigations .. NOTHING.. Only silence..
How can I cope with that guys ? I need to get my money out there someway..
