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disconnection

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Timmaywin
Joined: 23.02.2010

Anyone else who constantly gets disconnected when playing at Pokerstars?

It starts to annoy me and costs me money.

Internet works fine, seems to be a problem with Pokerstars server


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13 replies
TheNutsCracked
Joined: 17.02.2014

I was getting disconnected a couple times last night alright, one of the times i flopped a set of kings and villain bet into me because i was sitting out and took the pot on a fifty50 sng. Wasn't very happy when i connected a few seconds later and checked hand history.


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jawoftheox
Joined: 11.09.2013

Happens from time to time, but I don't get upset.


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Timmaywin
Joined: 23.02.2010

Well, I just mailed Pokerstars support about it.

I was involved in a 4 way hand having the nuts when I disconnected, another player won the pot when I got connected again :f_frown:


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TheNutsCracked
Joined: 17.02.2014

Probably not much they'll be able to do for you. Depends on the circumstances though, they might send you a ticket for a sat or something.

Let us know what they say. :f_thumbsup:


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Timmaywin
Joined: 23.02.2010

Seems to be a problem caused from my end after all, I will send them a report from my network status soon, to resolve this issue in the future.

their response:

Spoiler

Hello dude,

Thank you for your email.

We are sorry for the problem you have experienced. I have reviewed event 869622870 and seen you have been disconnected most of it. I cannot credit back the ticket as the $11 Sunday Million Anniversary has now expired.

Please understand that we did not suffer any server-side problems or disconnection during these events. If so, many players would have been disconnected and that was not the case.

I still want to know if more people here have disconnection issues with Pokerstars


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Harrier88
Joined: 01.05.2012

They called you "dude"? :f_confused:

Anyway, whenever I have disconnection issues, it turns out that I also have trouble with my internet connection, even though sometimes my computer still displays the signal strength as fully functional.

Did you try opening any websites while you're disconnected from Pokerstars, just to see if they would be working?


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FFRRAANNKKIIEE
Joined: 30.12.2010

hi guys,

This actually sounds weird to me because they have an extraordinary software, I play there for years, and honestly can't recall any problems like these you're describing. Sometimes, it happened that their server crushes so we are all frozen for hour or two, but it didn't happen for a while.. but individual disconnection problems and software shutting down seems odd. However, it's most certainly possible that they have some issues from time to time. I suggest contacting their support every time it happens, unfortunately i can't recall anything more efficient to do.. :(

greets,
Fran


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NijeVaznoKoSam
Joined: 30.08.2013

wrong post... wrong place... sorry


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Timmaywin
Joined: 23.02.2010

I was able to visit websites when I got disconnected from Pokerstars. Normally the disconnection takes only a few seconds, but this time it lasted a few minutes.

I contacted Pokerstars support and they are helping me to resolve the problem.

Apperantly not many people have these disconnection issues.


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FFRRAANNKKIIEE
Joined: 30.12.2010

Originally posted by Timmaywin
I was able to visit websites when I got disconnected from Pokerstars. Normally the disconnection takes only a few seconds, but this time it lasted a few minutes.

I contacted Pokerstars support and they are helping me to resolve the problem.

Apperantly not many people have these disconnection issues.

Thx for the update,
Let us know how it ended.


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ThatGuyMatt
Joined: 03.12.2010

Now I can't connect :(

At least I wont be able to lose today


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Millsyuk
Joined: 08.06.2009

There's a server restart, should be back pretty soon.


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FFRRAANNKKIIEE
Joined: 30.12.2010

Yeah that was a server restart, I also wanted to play in that time :facepalm:

Thx Millsyuk for clearing it up.

Fran


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