Unibet - beware of serious unprofessionalism and reckless approach - money frozen

Hi MajorCanon,

That sounds weird indeed.
How old are you? Were the documents you sent several years old?

Anyway when you have this kind of disputes with a poker room you can always send a complaint to their regulator. Unibet's regulator is Malta Gaming Authority. You can send a complaint to their e-mail address: support.mga@mga.org.mt

The complaint must contain clear and unequivocal information about the Account Holder's identity, and shall give all the relevant details that gave rise to the complaint. Unibet will immediately look into any complaint made to it or to the Regulator.

You can read more from here: https://www.unibet.com/general-info/terms#section-16

Regards,
la55i

Originally posted by la55i
Hi MajorCanon,

That sounds weird indeed.
How old are you? Were the documents you sent several years old?

Anyway when you have this kind of disputes with a poker room you can always send a complaint to their regulator. Unibet's regulator is Malta Gaming Authority. You can send a complaint to their e-mail address: support.mga@mga.org.mt

The complaint must contain clear and unequivocal information about the Account Holder's identity, and shall give all the relevant details that gave rise to the complaint. Unibet will immediately look into any complaint made to it or to the Regulator.

You can read more from here: https://www.unibet.com/general-info/terms#section-16

Regards,
la55i

I am 30+ years old. Personal documents I sent are 2-3 years old, and bills are last month's.

Have you seen images from live chat? I still cant believe the things they are saying like: we can close account without any explanation whatsoever, we dont need to send you any info, there is nothing you can do, account will remain closed forever. I have never heard of such a reckless and larcenous behavior.

Here is the image of the mail they sent me:

And after that I sent 2 more mails which they didnt respod in 5-7 days...

I will be filing a complaint to their regulator, but I wanted to warn people to beware when playing at Unibet and see if someone has similar experience...

I have read about this kind of situations before and it seems to be a standard on every poker site that when they decide to close an account they will not tell why and they say that it is irrevocable.

I don't know why they decided to close your account but my guess would be that sending several years old documents which some of them were with Cyrillic letters and a utility bill with your parents name was somehow sketchy for them.

The best way to proceed with this is to contact their Regulator and explain everything well. Also it would be good to have fresh documents with your own name.

I hope you get this sorted out. Keep us posted

Originally posted by la55i
I have read about this kind of situations before and it seems to be a standard on every poker site that when they decide to close an account they will not tell why and they say that it is irrevocable.

I don't know why they decided to close your account but my guess would be that sending several years old documents which some of them were with Cyrillic letters and a utility bill with your parents name was somehow sketchy for them.

The best way to proceed with this is to contact their Regulator and explain everything well. Also it would be good to have fresh documents with your own name.

I hope you get this sorted out. Keep us posted

I cant get new ID and driving license which are valid the next 8 years just because of Unibet, and as I said bills are last months. I know a couple more guys which had their accounts blocked, but they had 50-100 euros on it, so they didnt bother. I really think they should be punished for this kind of behavior. They should be the one approaching me trying to resolve any problem they think there is. Instead of that, they just closed my account without any explanation and now they wont answer my mails. It is a great stress and inconvenience and I really hope people will realize how unprofessional they are and stop playing there...

You don't have to get new ID if yours is still valid. I think your drivers license and last months phone bill should be enough if they can see your name, age and address from those and those are the same info you have on your Unibet account.

They are still valid, but problem is that there is no address on ID or Drivers license (in my country those arent written physically on the card but whit chip card reader you can see the address).

I myself recently joined Unibet (on the recommendation of this site!) and found out very quickly that this was a big mistake. I was on attempting to log in asked to verify my account. Okay I though, the usual a piece or maybe two of id no problem. Well, the list of documents required was unbelievable. Things like front and back of credit card, despite the fact that no credit card was used for my initial deposit. Want the pin number as well?

In short I considered providing this much data a security risk to myself and decided not to comply. I explained that I was not willing to provide the data and they told me that in this case they would not open my account. Fine, I thought that's their right. Just as it's mine to refuse to provide personal information.

Naturally I asked that they reverse my 200 pound (thank god I went for a small amount) deposit to Skrill and we would forget the whole thing. Seems reasonable right?

Reasonable perhaps but not the way things work at Unibet. Nope they said that it is their right to seize that money and if I don't like it too bad.

Toko

Unbelievable! Same thing happened to a friend of mine while opening his account and another friend played for a while, didnt like it and tried to withdraw the money and they did the same thing (the two of them didnt want to bother with it since the amount was 50-100 euros). But, obviously there are many examples like that. One very important thing is that I made about 5.000-6.000 euros of rake in about 2 months and this is how they reward me. How are they getting away with this? They are really terrorists, doing whatever they like and not caring about ordinary people. They should really be punished. I really wouldnt be surprised to see the headlines "Unibet scam, seized 70 millions of euros of clients money and ran away..."

To continue above.

Poker Strategy in their ad describes them as a 'world rekown sports book'.

Anyways now I did what I should have done before sending any money. I went to Sports Book Review which is generally considered the standard for rating sports book. Had I done so first I would have saved my money.

They have a long list of complaints of seizing player funds with no explanation ever given. They justify this because it is in their 'terms and conditions'. They reserve the to seize all funds - no reason needed !?!?!

SBR only gives them a C Rating. They recommend only sending money to books with a B Rating or higher.
A B or higher rating is not hard to get if you run a real sports book. Places that everyone knows such as William Hill, Ladbrookes, Victor Chandler, Bet365 to name a few all of an A+ rating.

Even most books located in suspect places like Central America do better than Unibet. Again places like 5 Dimes, Pinnacle, Heritage again just to name a few all have A+ ratings.

So in the end I guess I have to take the loss. But I do blame myself for not doing better research before sending money.

I'm kind of surprised. I registered to Unibet 4 years ago and I haven't had any problems.
The account verification is standard. Every poker room ask your ID and some want utility bills to verify your address (they haven't asked me that ever). But asking for pictures of credit card sounds weird. Especially if no credit card was used when depositing. If they want those pictures I think you should at least be allowed to hide the middle numbers and the cvv code.

I suggest you also first try to solve it with their customer support and if that doesn't help you can always send a complaint.

Can confirm that Unibet is a scummy site. Nothing but negative experiences with the customer "support" there and plenty of lost money due to software freezes and disconnection that had nothing to do with my internet connection as other websites and pokerstars worked just fine at the same time. Stay away from that scam site and put your money on a more trusted site instead.

Originally posted by Maniatrix
Can confirm that Unibet is a scummy site. Nothing but negative experiences with the customer "support" there and plenty of lost money due to software freezes and disconnection that had nothing to do with my internet connection as other websites and pokerstars worked just fine at the same time. Stay away from that scam site and put your money on a more trusted site instead.

That also happened to me 10 times at least (software freeze), but I didnt mention that because that is small problem compared to these other things. When I sent them mails complaining they responded that they could consider some pay back if it was tournament. When I said that I play cash game 10 tables at the same time, they said that they cant do anything and didnt even apologize, although I lost money only because of their mistake. Really crappy and scummy site. Classic crooks.

This is one image as a proof:

wow. This maybe started after they created their own sowtware. WHen they were in microgaming, I was playing there and were no problems with cashouts. Good to know, even if its soft site, whats they point of being soft if cannot cashout.

Btn, how can they even have such a rule to freeze money without explaining.

THats like rule I am able to steal your money. WHich is against a law. You cannot have rules against a law. Or in this country where it is registered - it is allowed to steal money?

Originally posted by SPeedFANat1c
wow. This maybe started after they created their own sowtware. WHen they were in microgaming, I was playing there and were no problems with cashouts. Good to know, even if its soft site, whats they point of being soft if cannot cashout.

Btn, how can they even have such a rule to freeze money without explaining.

THats like rule I am able to steal your money. WHich is against a law. You cannot have rules against a law. Or in this country where it is registered - it is allowed to steal money?

I still cant believe. Maybe we will see the headlines like "Unibet seized all their clients money, according to T&C they have the right to do that..."

Originally posted by MajorCanon

Originally posted by SPeedFANat1c
wow. This maybe started after they created their own sowtware. WHen they were in microgaming, I was playing there and were no problems with cashouts. Good to know, even if its soft site, whats they point of being soft if cannot cashout.

Btn, how can they even have such a rule to freeze money without explaining.

THats like rule I am able to steal your money. WHich is against a law. You cannot have rules against a law. Or in this country where it is registered - it is allowed to steal money?

I still cant believe. Maybe we will see the headlines like "Unibet seized all their clients money, according to T&C they have the right to do that..."

probably they will not do this for all players.

Originally posted by SPeedFANat1c

Originally posted by MajorCanon

Originally posted by SPeedFANat1c
wow. This maybe started after they created their own sowtware. WHen they were in microgaming, I was playing there and were no problems with cashouts. Good to know, even if its soft site, whats they point of being soft if cannot cashout.

Btn, how can they even have such a rule to freeze money without explaining.

THats like rule I am able to steal your money. WHich is against a law. You cannot have rules against a law. Or in this country where it is registered - it is allowed to steal money?

I still cant believe. Maybe we will see the headlines like "Unibet seized all their clients money, according to T&C they have the right to do that..."

probably they will not do this for all players.

They wont, but things they are doing are outrageous. Closing account without any explanation whatsoever, not providing any info, not answering mails, and other awful things... When I hear about things like this, I feel great injustice, I feel so small and helpless... They can do whatever they want... All we can do is spend countless hours and energy (I cant describe how unwell I feel for the last 15 days, I had a fever for the first 2 days), and hope some of the injustice will be undone.

Ughh what a terrible spot, don't get why PS is not putting in some effort to help you out?

If this room is so terrible now, they should mention such problems in the review

https://www.pokerstrategy.com/unibet/

and also do not give 9 rating.

They just closed my account because I contacted customer "support" after getting a weird message when trying to log in to their forum "Unfortunately we’re currently not supporting login for customers from the Netherlands."

Scummy site indeed. Instead of helping and trying to figure out the reason behind this they just closed the account. Now I just checked the 2+2 unibet thread and this is something other users also saw, meaning my account wasn't hacked either. So they just froze my account and asked me to contact police, well police where I live don't give a damn about a potential hacking of an online poker account so the only option would be if perhaps enough people contacted the Malta gaming authority. I sent them a mail and hope more people who have had bad experiences with this site will do the same. I might file a report with the police against Unibet for stealing my money though.