HELP! NetBet stole my money as well. Be careful!

Hey mcdkace,

I'm not sure how we can help you. There certainly shouldn't be an issue playing at Netbet from Australia as I'm Australian and play at Netbet. However, poker rooms are always going to take issue with logins from different countries than the recorded details.

All you can really do is keep a dialogue going with their support. Make sure it's clear to them that you haven't spent the money (as per reply from Bee).

Keep us updated

Laz

Ok, here is what happened. It gets worse before it gets better.

So again, they are saying I have lost all the money and go f*** myself. Secondly when I read that comment about Austria, I was sure the support was ridiculing me.

Can you imagine trying to login to your poker account tomorrow and the platform is saying sorry you lost all your money, it's gone? Luckily it was only $80 but it still sucks. Surely PokerStrategy would not be interested in partnering with platforms like that and would fight for their members.

At this point I was fuming and I didn't expect to see my money back.

Here's my response.

At the same time, I started a support ticket with PokerStrategy about that special offer that made me sign up for NetBet and I don't know whether PokerStrategy contacted NetBet or NetBet saw my forum post here or what happened, but the support completely turned around:

That response gave me a lot of comfort and I actually did get the full balance back about 5 days later.

So in the end it was all sorted out but I still would not use this platform again or recommend it to anyone. I mean just look at the responses from some of their support staff. They are either completely incompetent or their strategy is to try to frustrate players and so that they hopefully just forfeit their money. I did also try to speak to their live support but that was a complete waste of time, I won't bother putting the transcript up here but they weren't interested in resolving anything, all I got was a "I'll pass it on for someone to look into" without even knowing my account details.

For me it's only a matter of time until they go bust and a lot of players will lose their money.

BTW: Lazza61 where in Australia are ya? I'm in Melbourne. The support says they are having issues with Australian players, I'm surprised there is no issue for you.

Hey mcdkace,

Happy to see that everything was sorted out in your favour.

I am in Hobart and I don't play very much on NetBet as I prefer to do my iPokering at Titan. Get yourself added to our Member map and bolster the number of Aussies here at PokerStrategy.com

Cheers

Laz

I heard that Australian won't be able to play online poker in the future right ? I'm about to move to Australia so a bit concern about it.

Hey meandi289,

Unfortunately this is true. There is currently a bill before Parliament seeking to amend the Interactive Gambling Act.

Ostensibly these amendments are driven at closing a loophole being exploited by licensed sportsbooks to bypass our ban on in-play betting via the Internet. Sadly, they have also tightened the definitions of a "prohibited gambling service'.

It is the last day of Parliament for the year today and it is currently not listed for mention in either House so it looks like we may have dodged a bullet until Feb-March.

However the bill is expected to pass once it is re-introduced.

Sadly

Laz (An unhappy Aussie)

Thanks for the information
Hum there are just many bad news this year, prepaid Mastercard removed from Neteller & Skrill and Aussie not allowed to play online poker.
Anyone here knows a place or forum where I can exchange Neteller & Skrill for cash in Australia, Sydney in particular . Or do you know withdrawal fees from Neteller & Skrill to a bank in Australia, I can check any fees relating to Neteller & Skrill but dont know how Australia banks charge their fees. I plan to withdraw about 10000 usd from Neteller & Skrill to a bank in Australia if the fees is reasonable .

Hey meandi289,

The charge for withdrawing to an Australian bank account is $7.99 AUD from Skrill. I would assume Neteller have a similar charge. There is no charge from Australian banks for this or to upload to Skrill.

Regards

Laz

Oh really, so great. The charge for Vietnamese banks alone was about 10 usd in the past, and now it goes up to $ 40; Vietnamese banks are just too greedy. Thanks a lot for the great information.

my money got stolen too from netbet . i add a bit over 10$ . not much since i never keep a highbalance. few month ago theyre was some problem whit my log-in . somethime i was not even in the same homepage .. eventually i took a break and when i came back my money was gone .. i have created a ticket they laughed at me , telling me i was surprising them that could happens etc etc .. never look into my account history etc .. i will never deposit money overthere