Difference # of tourneys in overview

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dga500

Joined: 29.04.2009

Posts: 3

25.02.2017, 11:32 0

Hey guys,

As you can see in the picture below there is a difference in the amount of tourneys reported.
On the left hand side it reports 5 (wrong) and in the graph 21 (which is correct). It seems like PT4 imported
everything correctly because I can find back every tourney in PT4 it is just not shown correctly in the overview.
All filters except "today" are turned off. But the problem is the same when I remove that filter as well.
Edith: When I change from the results to the graph pane I am only shown 5 tourneys as well.

Link to picture

I have no clue how to fix this, any help is appreciated.

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PokerTracker

Joined: 07.06.2011

Posts: 635

25.02.2017, 13:43 0

Please restart PokerTracker 4 using the logging enabled link on your Start Menu, reproduce this problem and then report it via our support system with the log file and that will help us figure out what's going on here. You can access the log file by clicking 'File --> Show User Data Folder' in the main PokerTracker 4 window - the file we need is the text file called 'PokerTracker4.log' that is in that folder. Please also attach another screenshot to the ticket and get the entire PokerTracker 4 window without zooming in on anything.

- Rob

PokerTracker Support

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